Body Shop Manager

Preston Motors; New Castle (PA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) with Employer Match

Paid Uniforms

Paid Time Off

Paid Training

Employee Pricing on New Vehicles

Free access to the Preston AutoFitness

Job summary

Preston Auto Group in New Castle, PA seeks an experienced Body Shop Manager to lead our collision center. You will oversee production planning, scheduling, estimates, and customer satisfaction while driving profitability.

The ideal candidate has 5+ years in collision repair management, strong leadership, and a proven track record with insurance relationships, estimating software (CCC ONE), and OEM repair standards. Competitive compensation and benefits offered.

Qualifications

• Minimum 5 years of collision repair industry experience preferred.
• Previous Body Shop Manager or Collision Center Manager experience strongly preferred.
• Strong knowledge of insurance estimating, supplements, repair procedures, and production management.
• Experience with CCC ONE or similar collision estimating and management software preferred.
• Knowledge of OEM repair requirements and I-CAR standards.
• Strong financial management and analytical skills.
• Excellent communication, organizational, and leadership abilities.
• Proven ability to improve shop profitability, productivity, and customer satisfaction.

Responsibilities

• Oversee all daily body shop operations, including estimating, repair planning, production scheduling, and vehicle delivery.
• Manage workflow to ensure repairs are completed efficiently, accurately, and on schedule.
• Monitor technician productivity, efficiency, and overall shop capacity.
• Reduce repair cycle times and improve on-time vehicle delivery performance.
• Coordinate with parts, service, insurance companies, and outside vendors to minimize delays.
• Maintain high standards for repair quality, safety, and OEM repair procedures.
• Manage department sales, gross profit, expenses, and overall profitability.
• Monitor KPIs and identify opportunities to improve operational efficiency and financial results.

Skills

Collision repair experience

Leadership / management

Insurance estimating

Strong communication

Production management

Tools

CCC ONE

Job description

Body Shop Manager / Collision Center Manager

Preston Auto Group is seeking an experienced, motivated, and results-driven Body Shop Manager to lead our collision repair center in New Castle, Pennsylvania.

We are looking for a proven leader who understands all aspects of collision center operations, including production management, insurance relations, estimating, financial performance, and customer satisfaction.

The ideal candidate will have a strong background in collision repair management, excellent leadership skills, and the ability to maximize productivity and profitability while maintaining exceptional repair quality.

Key Responsibilities

Operations & Production Management

• Oversee all daily body shop operations, including estimating, repair planning, production scheduling, and vehicle delivery.
• Manage workflow to ensure repairs are completed efficiently, accurately, and on schedule.
• Monitor technician productivity, efficiency, and overall shop capacity.
• Reduce repair cycle times and improve on-time vehicle delivery performance.
• Coordinate with parts, service, insurance companies, and outside vendors to minimize delays.
• Maintain high standards for repair quality, safety, and OEM repair procedures.

Financial Performance & Profitability

• Manage department sales, gross profit, expenses, and overall profitability.
• Monitor key performance indicators, including labor gross profit, parts gross profit, technician productivity, cycle time, and touch time.
• Identify opportunities to improve operational efficiency and financial results.
• Maintain proper repair documentation, accurate billing, and timely repair order closing.
• Control expenses, materials usage, supplements, and sublet costs.

Insurance & Customer Relations

• Maintain strong working relationships with insurance carriers, adjusters, and customers.
• Oversee insurance estimates, supplements, claims documentation, and approvals.
• Ensure consistent communication with customers throughout the repair process.
• Resolve customer concerns professionally and maintain high customer satisfaction.
• Support and develop insurance referral and direct repair program (DRP) relationships.

Leadership & Team Development

• Lead, coach, and develop estimators, technicians, painters, and support staff.
• Establish clear performance expectations and accountability.
• Conduct regular production meetings and monitor repair progress.
• Recruit, train, and retain high-performing team members.
• Promote a positive, professional, and team-oriented working environment.

Qualifications

• Minimum 5 years of collision repair industry experience preferred.
• Previous Body Shop Manager or Collision Center Manager experience strongly preferred.
• Strong knowledge of insurance estimating, supplements, repair procedures, and production management.
• Experience with CCC ONE or similar collision estimating and management software preferred.
• Knowledge of OEM repair requirements and I-CAR standards.
• Strong financial management and analytical skills.
• Excellent communication, organizational, and leadership abilities.
• Proven ability to improve shop profitability, productivity, and customer satisfaction.

Compensation & Opportunity

Annual Compensation: $90,000–$120,000

Compensation will be based on experience, qualifications, and performance.

Preston Auto Group offers an opportunity to lead an established collision repair operation within a growing automotive organization.

Why Join Preston Auto Group?

At Preston Auto Group, we believe strong leadership, operational accountability, and exceptional customer service are the foundation of a successful collision center.

We are looking for a motivated individual who takes ownership of their department, develops their team, and consistently delivers results.

Benefits

• Health, Dental & Vision Insurance
• 401(k) with Employer Match
• Paid Uniforms
• Paid Time Off
• Paid Training
• Employee Pricing on New Vehicles
• Free access to the Preston Auto Fitness Center

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.