Body Shop Estimator & Client Liaison

Tom Nehl Truck Company; Jacksonville (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

Tom Nehl Truck Company is seeking a Service Coordinator to support existing accounts, verify insurance details, and generate new leads for maintenance and repair opportunities in Jacksonville, FL.

As part of a collaborative team, you will communicate with clients and insurance carriers, coordinate with adjusters, and document all customer information while ensuring timely estimates and accurate billing across our dealership network.

Qualifications

• High school diploma or GED required or equivalent.
• 12 months of related work experience preferred.
• Must possess a current and valid driver license with insurability.
• Proficiency with related hardware/software systems.

Responsibilities

• Estimates must be accurate and completed within 48 hours of contact.
• Service existing accounts and communicate with clients to provide leads.
• Discuss use and features of various services.
• Verify credit status of all customers before starting any work.
• Visit assigned accounts soliciting maintenance and repair business.
• Communicate supplements to customers and insurance companies the same business day.
• Coordinate with insurance adjusters and wrecker operations.
• Communicate with customers daily via service link during repair; follow jobs from start to finish.
• Consult with management regarding new procedures and equipment.
• Document and update all customer and insurance information on file.

Skills

Customer communication

Insurance coordination

Lead generation

PC skills

Education

High school diploma or GED

Tools

Service software systems

Job description

Tom Nehl Truck Company is seeking a Service Coordinator to support existing accounts, verify insurance details, and generate new leads for maintenance and repair opportunities in Jacksonville, FL.

As part of a collaborative team, you will communicate with clients and insurance carriers, coordinate with adjusters, and document all customer information while ensuring timely estimates and accurate billing across our dealership network.