Body Shop Estimator

Oakes GMC; Kansas City, Hartford (MO, CT); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic and growing team as a Body Shop Estimator! This role offers the chance to utilize your customer service skills while assessing vehicle damage and preparing detailed repair estimates. With a focus on customer satisfaction and collaboration, you'll work closely with clients and insurance adjusters to ensure timely and accurate repairs. This is not just a job; it's an opportunity for professional growth and development in a supportive environment. If you're eager to learn and thrive in a fast-paced setting, this role is perfect for you!

Benefits

Dental Insurance

Health Insurance

Life Insurance

Vision Insurance

Paid Time Off

Employee Assistance Program

Employee Discount

Professional Development Assistance

Qualifications

• Strong customer service skills and attention to detail.
• Ability to operate electronic diagnostic equipment.

Responsibilities

• Inspect vehicles to determine damage and necessary repairs.
• Prepare accurate repair estimates, including labor and parts.
• Communicate with customers to explain repair processes.

Skills

Customer Service Skills

Basic Computer Proficiency

Communication Skills

Math Skills

Ability to Learn New Technology

Collaborative Mindset

Education

High School Diploma or Equivalent

Tools

Estimating Software

Electronic Diagnostic Equipment

Job description

We are looking for aBody Shop Estimator to join our growing team! The right candidate will have the ability to learn new technology and have a strong background in customer service. The day-to-day duties of this role include preparing estimates, maintaining a timely repair schedule, and developing a proper repair plan for vehicles.

Job Summary: The Body Shop Estimator is responsible for assessing vehicle damage, estimating repair costs, and providing detailed repair and cost assessments to customers. This role requires strong customer service skills, attention to detail, and a solid understanding of vehicle repair processes and insurance procedures.

Core Processes:

Vehicle Inspection

• Inspect vehicles to determine the extent of damage and necessary repairs.

• Use specialized equipment and techniques to assess structural, mechanical, and cosmetic damage.

• Utilize estimating software to initiate the repair process.

Estimate Preparation:

• Prepare accurate and detailed repair estimates, including labor, parts, and materials.

• Use estimation software to generate quotes and repair orders.

• Review and update estimates as necessary based on additional findings or customer requests.

Customer Interaction:

• Communicate with customers to explain repair processes, provide cost estimates, and address any concerns or questions.

• Maintain a professional and courteous demeanor while interacting with customers.

• Provide accurate delivery assessments based on collision guide books.

Insurance Coordination:

• Work with insurance adjusters to review and approve estimates.

• Provide necessary documentation and support to facilitate the claims process.

Job Tracking and Management:

• Track the progress of repairs and ensure that they are completed within the estimated time frame and budget.

• Coordinate with the repair shop team to ensure timely and accurate repairs.

Documentation and Reporting:

• Maintain accurate records of estimates, repairs, and customer interactions.

• Prepare and submit reports as required by management or insurance companies.

Customer Satisfaction:

• Ensure that all work is performed to the highest standards and that customers are satisfied with the repair process and outcomes.

• Address and resolve any customer complaints or issues in a timely manner.

Qualifications

• High school diploma or equivalent

• Excellent customer service skills

• Basic computer proficiency

• Positive, friendly attitude, along with a customer service mentality

• Enjoy working in a dynamic environment

• Excellent oral and written communication skills

• Teammate with collaborative mindset

• Math, reading, and software skills

• Ability to learn new technology, repair and service procedures and specifications

• Able to operate electronic diagnostic equipment

• Valid driver’s license and clean driving record

Benefits

• Dental insurance

• Employee assistance program

• Employee discount

• Health insurance

• Life insurance

• Paid time off

• Professional development assistance

• Vision insurance

Oakes Auto Group is growing rapidly and needs exceptional people to staff and lead our teams! Mentorship provided and career paths are available for talented and driven individuals who wish to advance to the top of their field, and/or into management. This is not just a job, but an opportunity to develop all of your skills and discover your potential. Approaching college graduation? Share your career goals and ask about tuition assistance.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.