Body Shop Assistant / Collision Center Concierge - Bear Collision

HERTRICH Family of Automobile Dealerships; Bear (DE); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability plans

401(k) match

Paid time off

Vehicle discounts

Career growth

Job summary

Hertrich Family of Dealerships is hiring a Collision Center Concierge / Body Shop Assistant to guide customers through total-loss processes. You will coordinate with collision staff, adjusters, lenders, and dealerships, ensuring clear communication and timely next steps.

This role emphasizes customer advocacy, meticulous records, and follow-through through resolution. Ideal candidates bring strong phone and written communication, empathy, and organization.

Qualifications

• Exceptional phone, written, and customer-service skills.
• Empathy, professionalism, and sound judgment.
• Highly organized with persistent follow-through.
• Comfortable coordinating multiple customers and locations.
• Strong computer/CRM skills and willingness to learn.
• Collision, BDC, customer relations, or business development experience a plus.
• Direct experience in this exact role is not required.

Responsibilities

• Provide empathetic guidance following a total-loss determination.
• Help customers understand insurance-related next steps using approved guidance.
• Coordinate with collision staff, adjusters, lenders, and other contacts.
• Track documents, questions, rental deadlines, and next actions.
• Understand customer transportation needs and replacement timing.
• Introduce interested customers to the appropriate Hertrich dealership professional.
• Ensure handoffs are completed and commitments are followed.
• Maintain accurate customer records, permissions, case status, and outcomes.
• Follow up through vehicle delivery or another documented resolution.

Skills

Customer advocacy

Coordination

CRM proficiency

Phone etiquette

Written communication

Tools

CRM software

Job description

Collision Center Concierge / Body Shop Assistant

Customer Advocacy | Collision Support | Full-Time

NOW HIRING – Collision Concierge! Customer Care | Insurance Process Support | Career Growth

The Hertrich Family of Dealerships is seeking an organized, compassionate Collision Center Concierge / Body Shop Assistant to provide personalized support to customers navigating a total-loss vehicle experience.

This unique role serves as the customer's consistent point of contact - helping organize next steps, coordinate communication, and provide support from the total-loss determination through the replacement-vehicle process or other resolution.

This is not a traditional sales or appointment-setting position. Your focus is customer advocacy, coordination, communication, and follow-through.

Why Choose Hertrich?

• Competitive Pay
• Medical, Dental, Vision & Life Insurance
• Short & Long-Term Disability Plans
• 401(k) with Employer Match
• Paid Vacation, Holidays & Sick Time
• Employee Vehicle Purchase Discounts
• Career Growth Opportunities

Hertrich is a third-generation, family-owned automotive group with 24 dealerships, 15 collision centers, and 18 automotive brands. We proudly support 90+ local charities and organizations while building a culture based on integrity, accountability, teamwork, and exceptional customer care.

What You'll Do

• Provide empathetic guidance following a total-loss determination
• Help customers understand general insurance-related next steps using approved guidance
• Coordinate with collision staff, adjusters, lenders, and other appropriate contacts
• Track documents, questions, rental deadlines, and next actions
• Understand customer transportation needs and replacement timing
• Introduce interested customers to the appropriate Hertrich dealership professional
• Ensure handoffs are completed and commitments are followed
• Maintain accurate customer records, permissions, case status, and outcomes
• Follow up through vehicle delivery or another documented resolution

What We're Looking For

• Exceptional phone, written, and customer-service skills
• Empathy, professionalism, and sound judgment
• Highly organized with persistent follow-through
• Comfortable coordinating multiple customers and locations
• Strong computer/CRM skills and willingness to learn
• Collision, BDC, customer relations, or business development experience is a plus
• Direct experience in this exact role is not required

If you're someone customers trust when situations become complicated,

Equal Opportunity Employer Hertrich Family of Dealerships is committed to a diverse, inclusive, and drug-free workplace.