Bodily Injury Manager

Xceedance; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Xceedance is seeking a Bodily Injury Manager for Personal Auto Claims to lead a remote team. This role involves managing claims processes, ensuring quality service, and fostering team development. Ideal candidates will have extensive experience in claims leadership and a commitment to customer service excellence.

Benefits

Full benefits package - Medical, Dental, Vision

401k

Annual Performance Base Bonus Potential

Paid time off

Qualifications

• 7+ years of leadership experience in claims.
• Expert knowledge in First and Third Party Personal auto claims handling.
• Ability to work in a high production environment.

Responsibilities

• Manage a team of 5 to 7 bodily injury adjusters.
• Ensure timely resolution of Personal Auto bodily injury claims.
• Provide oversight to claims professionals for quality results.

Skills

Analytical reasoning

Leadership

Claims knowledge

Education

Individual Independent State Adjuster licenses

Job description

Direct message the job poster from Xceedance

Join us if you’re looking for an opportunity to be inspired, challenged, and rewarded!

About the Opportunity:

Our Claims TPA is enabled by state-of-the-art, tech-enabled solutions that deliver faster claims services, giving policyholders, brokers, carriers, and MGAs more time to focus on what's important. We are looking for passionate leaders who will embrace the opportunity to address the industry pain points and help our TPA grow to a world class claims service leader. If you're looking for a significant change and want to help us shape your ideal working environment while improving claims service to be better, faster, and more efficient, all with empathy for the customer, then this role is perfect for you.

This role will service Personal Lines Auto Bodily Injury Claims, in the US and its territories. We are a remote working environment and emphasize work life balance.

Location: Remote

Bodily Injury Manager– Personal Auto Claims

What you’ll be doing:

• Owns the development and performance of a Personal Auto claims teams, ensuring the quality, accuracy, and timely resolution of Personal Auto bodily injury claims of moderate to high complexity and/or severity.
• Oversee the handling of all aspects of the claims assigned to the team including reserving, communication, documentation, litigation management, evaluation, negotiation and settlement.
• Providing technical and administrative oversight to claims professionals tasked with producing high-quality claim results.
• Foster an environment of timely and accurate case evaluations that clearly assess the probability of success and initiate disposition strategy, using all forums for timely negotiation.
• Lead, coach, train and develop your team of 5 to 7 bodily injury adjusters
• Manage claim metric dashboards that highlight adjuster performance and effectively manage both high and low performers within the team.
• Partner and collaborate with our technology and data teams to ensure your claims teams are enabled with transformative technology solutions and capturing the most important data throughout the life of the claim.
• Ensure appropriate internal compliance controls are in place and adhered to.
• Ensure team provides consistent, empathetic, and excellent service to claimants, customers, and clients throughout the auto claim lifecycle.

What you’ll bring to the team:

• 7+ years of related experience in leadership.
• Individual Independent State Adjuster licenses required based on states working. Ability to obtain proper licensing as required within 60 days of hire.
• Expert claims knowledge in First and Third Party Personal auto claims handling.
• Excellent analytical reasoning with ability to make autonomous decisions.
• Comfortable leading teams with high frequency/ low to moderate severity claims
• Ability to work in a high production environment utilizing various technology solutions and claims performance dashboards that show key claim metrics, including cycle time and closing ratios.

Learning & Growth:

At Xceedance we offer structured learning roadmaps based on the job role that one is hired for. Starting from a robust new hire training with tollgates to developmental training to groom one’s soft skills to perform their current roles along with preparing them for the next level. We also offer destination programs to enable members move to career roles that they desire to in within Xceedance. Our learning offerings are delivered through a variety of mediums like Instructor led training, e-Learning courses administered in house.

We also offer a variety of domain specific training across Insurance and Technology accompanied with industry wide recognized certification like CPCU, AINS, ARe, PMP, CII, Agile, Cloud etc.

At Xceedance people come first. Our training and development programs are focused on our people growth and will help you develop and explore newer skills to bring out the best in you.

We have many internal career opportunities – over the course of your career with us, your goals may shift, and your interests may change. We keep the team informed about new positions and programs that will enable you to explore different opportunities that could help advance your career. We build engaged and motivated teams – challenge and diversity are a part of our dynamic and interactive environment, which makes each day new and exciting. We strive to introduce new experiences into our work life through our fun at work initiatives, and social activities inside and outside our organization.

About Us

Xceedance (www.xceedance.com) is a global provider of strategic consulting and managed services, technology, data sciences and blockchain solutions to insurance organizations. Domiciled in Bermuda, with offices in the United States, United Kingdom, Poland, India, and Australia, Xceedance helps insurers launch new products, drive operations, implement intelligent technology, deploy advanced analytic capabilities, and achieve business process optimization. The experienced insurance professionals at Xceedance enable insurers, reinsurers, brokers, and program administrators worldwide to enhance policyholder service, enter new markets, boost workflow productivity, and improve profitability.

Xceedance has achieved phenomenal growth in the past six years — a tribute to the knowledge, scope, and impact of our people around the world. Everyone is laser focused on delivering value to our customers. We are committed to the communities in which we live and work. We are driven by a culture of innovation and integrity.

As a member of the Xceedance team, you can shape a fulfilling career, participate in exciting projects, and impact the organization in meaningful ways. Count on strong support to develop skills, grow quickly, and meet your professional aspirations. Relish working in a highly collaborative setting that features state-of-the-art resources, modern technology and a comfortable, gratifying environment. Create solutions and fulfill your role alongside incredibly talented and dynamic colleagues who will motivate you to be agile and extremely productive and enjoy the advantages of a superior benefits package.

Compensation Structure:

• Annual Performance Base Bonus Potential
• Full benefits package -Medical, Dental, Vision
• Life Insurance
• Short & Long-term Disability
• Paid time off
• 401k

Our Mission and Vision

The people of Xceedance are unified in the mission to offer exemplary business services and craft market-disruptive solutions for insurance providers worldwide. As a consulting business for re/insurers, our company strives to:

• Deliver solutions and services that promote growth and reinforce relationships
• Emphasize attentive, value-based interactions with clients and partners
• Provide seamless, consistent business experiences for all constituents
• Practice the constructive change and disruption we advocate
• Observe the tenets of a learning enterprise

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Insurance

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