Manager, Complex Auto Bodily Injury

AmTrust Financial; New York (NY); Remote; USD 75,000 - 115,000; Full time

Job summary

An established industry player is seeking a dynamic Claims Manager to lead a team in handling Commercial Auto Liability claims. This role involves supervising claims professionals, ensuring quality service, and fostering a culture of excellence and accountability. The ideal candidate will have extensive experience in bodily injury claims and team leadership, with a passion for mentoring and developing talent. Join a fast-growing company that values diversity and offers competitive compensation and career advancement opportunities. If you're ready to make an impact in the insurance sector, this is the opportunity for you!

Benefits

Medical & Dental Plans

Life Insurance

401k Savings Plans

Paid Time Off

Health Care Flexible Spending

Dependent Care

Qualifications

• Minimum of five years of bodily injury claims experience.
• Two years of team leadership experience in liability insurance claims.
• Valid claims adjuster's license or ability to obtain one.

Responsibilities

• Supervise a team handling Commercial Auto bodily injury claims.
• Ensure quality service and timely resolution of claims.
• Conduct regular reviews and audits of claims processing.

Skills

Team Leadership

Bodily Injury Claims Management

Customer Service Excellence

Claims Evaluation and Negotiation

Process Improvement

Education

Bachelor's Degree or Equivalent Work Experience

Job description

Manager, Complex Auto Bodily Injury

Job Locations

US

Requisition ID

JR1003436

Category

Claims - Auto/Trucking

Position Type

Regular Full-Time

Overview

AmTrust Financial Services, a fast-growing commercial insurance company, is currently seeking a Claims Manager in Commercial Auto Liability. This position requires previous supervisory experience. The successful candidate will supervise a team of claims professionals handling Commercial Auto bodily injury claims, including coaching and technical development of their direct reports on coverage, liability investigation, evaluation of damages, settlement strategy and litigation management. These claims arise in various jurisdictions throughout the country and, as such, experience in multiple states is required.

Responsibilities

Owns the development and performance of a Commercial Auto claims teams, ensuring the quality, accuracy, and timely resolution of commercial liability bodily injury claims of moderate to high complexity and/or severity.
• Assigns new claims to team members based on complexity and skill set of staff.
• Oversees the handling of all aspects of the claims assigned to the team including reserving, communication, documentation, litigation management, evaluation, negotiation and settlement.
• Ensures that all customers receive quality service and advocates claims customer service excellence by building an understanding of the customer experience that meets and exceeds stakeholders' expectations.
• Completes regular manager reviews and quality audits of claims to ensure work meets or exceeds standards and that claims processing is consistent with applicable policies, procedures and department guidelines.
• Regularly participate in claims roundtable discussions focusing on claims issues surrounding coverage, liability and assessment of damages.
• Manages personnel administration including employee evaluations and performance.
• Create an environment that ensures transparency, accountability, training, and development.
• Prepares regular periodic reports and monitors system reports to ensure adherence to corporate and regulatory standards.
• Reviews and analyzes processes, procedures and workflows to identify opportunities for process improvement and efficiency.
• Other tasks as assigned by AVP/VP.

Qualifications

• Minimum of two (2) years of team leadership experience in liability insurance claims.
• Minimum of five (5) years of bodily injury claims experience.
• Bachelor's degree or equivalent work experience.
• Valid claims adjuster's license in appropriate jurisdictions or ability to obtain such.
• Multi-jurisdictional expertise.
• Thorough understanding of tort and contract laws, principles of coverage, and liability insurance in general.
• Ability to manage a diverse group of claims professionals located in multiple offices.
• Ability to mentor, train, and be a leader within the organization.
• Ability to plan, organize, delegate, and develop direct reports.
• Ability to synthesize and draw conclusions from large amounts of data; translates the data into actions and results.
• Demonstrates drive and ambition to achieve goals and outstanding results.
• Possesses emotional intelligence and self-awareness.
• Embraces changes; invites feedback related to performance and deals constructively with criticism.

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#LI-REMOTE

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What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

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