Bodily Injury (IHBI) Adjuster

National General Management Corp; Illinois; Hybrid; USD 50,000 - 93,000; Full time

Benefits offered by this job

Laptop setup

Connectivity reimbursement

Private dedicated workspace

Reliable home internet

Job summary

Allstate Corporation, via National General, seeks an Initial Handler Bodily Injury Adjuster to investigate and confirm facts of loss for basic auto accidents. You will evaluate liability, verify coverage, and drive timely resolutions with strong analytical and customer service skills.

The role handles injuries when applicable, with shifts from 11am to 8pm EST; experience with MMR is preferred but not required. Remote-work eligible with home connectivity support.

Qualifications

• Basic understanding of insurance policies and company relationships.
• Handles auto claim investigations including coverage, liability and damages.
• Strong analytical and customer service skills.
• MMR experience is preferred but not required.

Responsibilities

• Applies basic understanding of insurance policies and internal relationships.
• Handles investigation of auto claims (coverage, liability, damages) with limited discretion.
• For injury-involved claims, learns to review, evaluate and negotiate basic injury claims.
• Recognizes body parts of a vehicle and potential property damage.
• Identifies customer needs and meets them with appropriate customer service.
• Determines subrogation or fraud potential and how to handle.

Skills

Auto Insurance Claims

Bodily Injury Claims

Case Management

Claims Administration

Customer Service

De-Escalation

Empathy

Negotiation

Personal Injury Claims

Time Management

Education

Basic Insurance Knowledge (not specified)

Job description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description Responsible for investigating and confirming the facts of loss for basic automobile accidents. Applies analytical thinking to determine coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority. We are seeking Initial Handler Bodily Injury Adjusters to join our growing team supporting West Coast claims! In this role, you will be responsible for conducting the initial investigation of bodily injury claims, evaluating liability, verifying coverage, and driving timely, fair claim resolution. The ideal candidate will have strong analytical and customer service skills with the ability to manage complex claim situations from first notice through early resolution. Experience with MMR is preferred but not required. Shifts: 11am-8pm est. 12pm-9pm est.

Key Responsibilities

• Applies basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Handles investigation regarding most aspects of auto claims (coverage, liability and damages) with the exercise of limited discretion (limited independence)
• For claims involving injuries (if handled), learns how to review, evaluate, and negotiate basic injury claims
• Recognizes and identifies body parts of a vehicle and understands other potential property damage
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Determines subrogation or fraud potential and how to handle

Supervisory Responsibilities

This job does not have supervisory duties. As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Skills

Auto Insurance Claims, Bodily Injury Claims, Case Management, Claims Administration, Claims Resolution, Claims Review, Customer Service, De-Escalation, Empathy, Insurance Administration, Insurance Policies, Multitasking, Negotiation, Personal Injury Claims, Prioritization, Task Management, Time Management

Compensation

• Base compensation offered for this role is: BI Adjuster Analyst III: $50,000 -$74,350
• BI Adjuster Cons I: $50,000 - $86,400
• BI Adjuster Cons II: $56,000 - $93,250 Annually and is based on experience and qualifications.

Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.

Benefits

• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
• When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Equal Opportunity and Diversity

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characterisitc protected by law.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law.

Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at [phone].

Allstate offers an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition.