Bodily Injury Adjuster - Attorney Represented

National General Management Corp; California; Hybrid; USD 29,000 - 69,000; Full time

Job summary

National General is seeking an experienced professional for a Remote Attorney-Represented Bodily Injury Adjuster role. You will investigate, evaluate, and negotiate represented bodily injury claims while balancing customer needs with sound claims practices.

This position requires handling a non-standard auto insurance book and working 8am–5pm Pacific time. You will manage a high-volume caseload, determine liability, coverage, and damages, and coordinate with attorneys and other parties to reach

Qualifications

• Strong verbal and written communication skills.
• Ability to navigate complex conversations and negotiate outcomes.
• Experience analyzing coverage, liability, injuries, and damages.

Responsibilities

• Handles attorney-represented bodily injury claims with discretion and appropriate authority.
• Applies understanding of company policies and industry practices.
• Determines subrogation or fraud potential and how to handle.
• Identifies customer needs and uses customer service skills to meet them.
• Recognizes vehicle body parts and potential property damage.
• Collaborates with assigned reps on fraud or subrogation matters.

Skills

Bodily Injury Claims

Auto Insurance Claims

Case Management

Casualty Insurance

Claims Resolution

Claims Review

Communication

Customer Service

Insurance Claims Investigations

Insurance Policies

Negotiation

Problem Solving

Time Management

Written Communication

Job description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

You know that resolving an attorney-represented bodily injury claim takes more than claims knowledge. It requires thoughtful investigation, strong evaluation skills, confident negotiation, and the ability to navigate complex conversations. As a Remote Attorney-Represented Bodily Injury Adjuster, you’ll take ownership of represented claims, analyzing coverage, liability, injuries, and damages to make informed decisions and negotiate appropriate resolutions within your authority. You’ll bring together the details of each claim, communicate effectively with attorneys and other involved parties, and apply your experience to move claims toward resolution while balancing customer needs with sound claims practices. This position supports a non-standard auto insurance book of business, requiring a strong understanding of liability investigations, injury evaluation, coverage analysis, and claims resolution strategies. Successful candidates are skilled at managing a high-volume caseload while delivering exceptional customer service and maintaining strong file quality. Candidates must be able to work 8am--5pm Pacific time zone hours.

Key Responsibilities

• Handles investigation regarding all aspects of bodily injury claims (coverage, damages, subrogation, litigation) with the exercise of discretion and independence within increased level of authority.
• Applies intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department.
• Determines subrogation or fraud potential and how to handle.
• Identifies customer needs and works to meet those needs using appropriate customer service skills.
• Recognizes and identifies body parts of a vehicle and understanding of other potential property damage.
• For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome.

Supervisory Responsibilities

This job does not have supervisory duties.

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Functional Skills

• Customer service orientation.
• Strong verbal and written communication skills.
• Strong time management skills from a global case management and pending perspective (vs. transactional).
• Effective problem solving and analytical skills; ability to detect differences and issue recognition from multiple sources.
• Proficient in Word and Outlook.

Skills

• Auto Insurance Claims
• Bodily Injury Claims
• Case Management
• Casualty Insurance
• Claims Resolution
• Claims Review
• Communication
• Customer Service
• Insurance Claims Investigations
• Insurance Policies
• Negotiation
• Problem Solving
• Time Management
• Written Communication

Compensation Pay Transparency

• Adjuster Analyst III: $21.20 -- $34.69/hr
• Adjuster Consultant I: $26.49 -- $40.99/hr
• Adjuster Consultant II: $28.03 -- $43.70/hr
• Adjuster Sr Consultant I: $35.82 -- $50.24/hr

And is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

The Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at [phone].

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating.

Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work.

Allstate offers an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do.

Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition. It’s easy to search and apply for a new opportunity with Allstate. Simply use the links below to identify the openings that interest you. About Us