Bodily Injury Claims Specialist

aoins; Draper (UT); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) matching

Pension plan

Bonuses

Paid time off

Job summary

Auto-Owners Insurance is seeking a Bodily Injury Claims Representative to join our Claims department. The role involves assembling facts, evaluating coverage, and handling settlements while delivering exceptional service to agents, insureds, and others.

After initial in-person training, a merit-based work-from-home program may offer flexible time as defined by leadership. Candidates should have 3+ years of insurance claims experience and strong investigative and policy-interpretation skills.

Qualifications

• Three years of insurance claims related experience.
• Ability to organize and conduct investigations involving complex issues.
• Ability to interpret and communicate policy language.
• Knowledge of claim handling techniques and negotiations.

Responsibilities

• Assemble facts, determine coverage, evaluate loss and liability, and process payments.
• Study policies to understand coverage.
• Follow claims procedures and participate in negotiations and settlements.
• Provide high level of service to agents, insureds, and others.
• Occasionally meet with involved parties; conduct investigations by various means.
• Maintain adjuster licenses as required by jurisdiction.
• Handle complex claims through on-site investigations and mediations.

Skills

Insurance claims experience

Investigation

Policy interpretation

Communication

Job description

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

We offer a merit-based work-from-home program based on job responsibilities.After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our Claims department as a Bodily Injury Claims Representative. The position requires the person to:

• Assemble facts, determine coverage, evaluate the amount of loss, analyze legal liability, make payments in accordance with coverage, damage and liability determination, and perform other functions or duties to properly adjust the loss.
• Study insurance policies, endorsements, and forms to develop an understanding of insurance coverage.
• Follow claims handling procedures and participate in claim negotiations and settlements.
• Deliver a high level of customer service to our agents, insureds, and others.
• Devise alternative approaches to provide appropriate service, dependent upon the circumstances.
• Meet with people involved with claims, sometimes outside of our office environment.
• Handle investigations by telephone, email, mail, and on-site investigations.
• Maintain appropriate adjuster’s license(s), if required by statute in the jurisdiction employed, within the time frame prescribed by the Company or statute.
• Handle complex and unusual exposure claims effectively through on-site investigations and through participation in mediations, settlement conferences, and trials.
• Handle confidential information according to Company standards and in accordance with any applicable law, regulation, or rule.
• Assist in the evaluation and selection of outside counsel.
• Maintain punctual attendance according to an assigned work schedule at a Company approved work location.

Desired Skills & Experience

• A minimum of three years of insurance claims related experience.
• The ability to organize and conduct an investigation involving complex issues and assimilate the information to reach a logical and timely decision.
• The ability to effectively understand, interpret and communicate policy language.
• The dissemination of appropriate claim handling techniques so that others involved in the claim process are understanding of issues.

Benefits

Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.