BOB-Community Coordinator

City of New York; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance premium-free

Pension plan

College savings plan

Commuter benefits

WFH policy

35-hour work week

Job security

Job summary

The New York City Department of Transportation, Division of Bridges, is seeking a Community Coordinator to support outreach for bridge capital and maintenance projects across all five boroughs. You will coordinate communications with residents, businesses, officials, and community groups, ensuring timely and accurate information.

Responsibilities include developing outreach strategies, preparing meeting materials, distributing notices, and tracking inquiries while collaborating with project

Qualifications

• Bachelor’s degree and two years of experience in community work or related duties, or six years with high school diploma.
• Excellent verbal, written, editing, and interpersonal communication skills are required.
• Ability to manage multiple assignments and meet deadlines across several active projects.

Responsibilities

• Develop and implement community outreach strategies for bridges projects.
• Coordinate with Community Construction Liaisons and project teams.
• Prepare agendas, presentations, and meeting minutes.
• Distribute project notices and manage stakeholder inquiries.
• Attend meetings and field visits to monitor outreach.

Skills

Verbal communication

Written communication

Editing

Interpersonal communication

Organizational skills

Research skills

Analytical skills

Project management

MS Office

Education

Bachelor's degree

High school diploma

Tools

MS Office suite

Job description

Community Coordinator

The New York City Department of Transportation, Division of Bridges is responsible for managing the full life cycle of over 800 bridges and tunnels and over 600 retaining walls, ensuring safety of the public and ensuring mobility for all users. Team members may work on major project designs, oversee construction, oversee maintenance activities, perform engineering reviews and quality assurance tasks on some of the most iconic and complex projects in the City.

The Community Coordinator will support the Executive Director, Director, and Program Manager of Community Affairs in planning, coordinating, and delivering community outreach for multiple, simultaneous NYC Department of Transportation Division of Bridges capital and maintenance projects throughout the five boroughs.

The selected candidate will help ensure that residents, businesses, elected officials, community boards, government agencies, and other stakeholders receive accurate and timely information regarding bridge rehabilitation, reconstruction, painting, maintenance, and other infrastructure activities.

Responsibilities

• Develop and implement community outreach strategies for bridge rehabilitation, reconstruction, painting, maintenance, and other municipal infrastructure projects.
• Provide guidance, coordination, and administrative support to Community Construction Liaisons assigned to projects in one or more boroughs.
• Assist with onboarding and training new Community Construction Liaisons on agency policies, outreach procedures, reporting requirements, documentation standards, and communication protocols.
• Review, edit, and track important notices, construction bulletins, brochures, presentations, fact sheets, detour information, and other public-facing materials.
• Verify that public notifications accurately reflect construction schedules, traffic changes, pedestrian and bicycle impacts, parking restrictions, detours, work hours, and other project conditions.
• Coordinate the timely review, approval, translation, printing, and distribution of project notices, flyers, brochures, and No Parking signs.
• Monitor project schedules, construction updates, and two-week look-ahead reports to identify upcoming activities requiring public notification or stakeholder coordination.
• Attend construction progress meetings, all-agency meetings, community board meetings, elected officials’ meetings, and other stakeholder engagements.
• Prepare meeting agendas, presentations, talking points, correspondence, meeting minutes, action items, and project summaries.
• Respond to inquiries and complaints from residents, businesses, property owners, elected officials, community boards, civic organizations, and other stakeholders.
• Coordinate with project managers, resident engineers, consultants, contractors, and agency personnel to research concerns, obtain accurate information, develop appropriate responses, and track issues through resolution.
• Conduct field visits to project sites and surrounding communities to evaluate construction impacts, verify the placement of notices and signage, distribute outreach materials, and engage affected stakeholders.
• Establish and maintain working relationships with elected officials, community boards, government agencies, first responders, Business Improvement Districts, civic associations, businesses, schools, houses of worship, property managers, and other community organizations.
• Maintain and regularly update stakeholder databases, project contact lists, inquiry and complaint logs, outreach records, distribution lists, and other tracking systems.
• Maintain current contact information for elected officials, key agency personnel, regional organizations, Business Improvement Districts, community groups, and other project stakeholders.
• Maintain and analyze records of bridge-strike incidents involving commercial vehicles and assist with related research and community coordination.
• Maintain records of snow-, ice-, and winter-related complaints and research reported locations to determine whether they are included in applicable snow-removal plans.
• Research, document, and track inquiries received through the DOT’s ARTS system and other approved inquiry-management platforms.
• Assist with preparing and distributing project updates through email, printed materials, presentations, websites, and approved social media platforms.
• Develop content for approved social media platforms and monitor online activity for project-related questions, concerns, and emerging community issues.
• Review outreach materials for accuracy, consistency, grammar, formatting, accessibility, and compliance with agency standards.
• Track outreach commitments, outstanding inquiries, meeting action items, and project deliverables to ensure timely follow-up and completion.
• Assist with coordinating public information sessions, community meetings, special events, and other outreach activities.
• Prepare and maintain records of stakeholder engagement activities, including meetings, telephone calls, emails, field visits, and material distributions.
• Manage multiple assignments, competing priorities, and time-sensitive requests while meeting established deadlines.
• Provide coverage for assigned projects and Community Construction Liaisons, as necessary.
• Perform special assignments and other related duties, as required.

Work Location

55 WATER ST, MANHATTAN, 10041

Hours

8:00AM - 4:00PM / Monday - Friday

Benefits

• a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• additional health, fitness, and financial benefits may be available based on the positions associated union/benefit fund.
• a public sector defined benefit pension plan with steady monthly payments in retirement.
• College savings plan
• Commuter Benefits (Pre-Tax) a tax-deferred savings program and access to robust Wellness Programs that offer resources and opportunities you can enjoy as a City employee
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• 35-hour base work week.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYCs 4 East River Bridges Brooklyn, Manhattan, Williamsburg and Queensboro and other bridge infrastructures safer for pedestrians and motorists.

Minimum Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

Excellent verbal, written, editing, and interpersonal communication skills.Demonstrated ability to communicate professionally and respectfully with members of the public, elected officials, community organizations, business owners, property managers, government agencies, consultants, contractors, and project personnel.Strong organizational, research, analytical, problem-solving, and follow-up skills.Ability to manage multiple assignments and meet deadlines across several active projects.Ability to work independently, exercise sound judgment, take initiative, and collaborate effectively as part of a team.Experience responding to public inquiries and resolving sensitive, complex, or time-critical community concerns.Strong attention to detail and demonstrated proficiency in proofreading, writing, and editing public-facing materials.Proficiency in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams, as well as database, presentation, and graphic-design applications.Knowledge of New York City government structure, community boards, elected officials, and interagency operations.Familiarity with municipal construction, transportation, bridges, traffic operations, or other public infrastructure projects.Experience with community outreach, public engagement, constituent services, intergovernmental affairs, or construction-related communications is preferred.Ability to interpret construction schedules, traffic-maintenance plans, detour information, and other technical project information and communicate it clearly to nontechnical audiences.Ability to conduct field visits and travel independently to project offices, construction sites, and community meetings throughout New York City.Ability to handle confidential or sensitive information with discretion and professionalism.Fluency in a language commonly spoken in New York City is a plus.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.