BMX Program Support Technician- Parks and Recreation

City of Port St. Lucie; Port Saint Lucie (FL); On-site; USD 31,000 - 35,000; Full time

Job summary

The City of Port St. Lucie is seeking a BMX - Program Support Technician to ensure the safe usage of the Adaptive BMX track and staff the registration office during operating hours.

The role enforces rules, supports events, and delivers customer service to riders and the public. Qualifications include a high school diploma, 2 years in skate park or related settings, 3 years computer experience, and 1 year of customer service.

Qualifications

• Graduation from an accredited high school or equivalent is required.
• Two years of related skate park/action sports experience preferred.
• At least three years computer experience and strong organizational skills are essential.
• One year of customer service experience is required.
• CPR/AED certification to be obtained within 6 months from date of hire.
• USA BMX Coaching certification to be obtained within one year from date of hire.
• Possession of a valid driver’s license; ability to obtain Florida license within 30 days.

Responsibilities

• Ensure safe use of the BMX track and enforce facility rules.
• Staff the registration office during operating hours and handle payments.
• Operate registration systems (MotoMaker, RecTrac) and generate reports.
• Assist with programming, events, and daily maintenance of the facility.
• Maintain cleanliness and general upkeep of the track and surrounding areas.

Skills

Customer service

Communication

Organizational skills

Computer literacy

Attention to detail

Teamwork

Learning new software

Public safety mindset

Education

High school diploma or GED

Two years related skate park/action sports experience

Three years computer experience

One year customer service experience

CPR/AED certification within 6 months

USA BMX Coaching certification within 1 year

Valid driver's license; Florida license within 30 days

Tools

MotoMaker

RecTrac

Microsoft Excel

Microsoft Word

Job description

The City of Port St. Lucie is an equal opportunity employer.

This position requires the applicant to successfully pass a drug screening.

Please note that this is an external job posting intended for non-city employees. If you are a current city employee applying through this posting, your application will not be reviewed with other internal candidates. In order to be considered with internal candidates, please apply on the internal posting by clicking HERE.

The starting pay for this position is $22.28 - $25.63 depending on qualifications.

Under the direction of the General Operations Manager – BMX Track and BMX - Track Operators, the BMX - Program Support Technician is responsible for ensuring the safe usage of the City-owned Adaptive All-Wheel BMX track. The position is responsible for staffing the registration office during operating hours of the All-Wheels Adaptive BMX facility. Directly accountable for enforcing rules, monitoring facility use, maintaining a safe environment, and providing excellent customer service to all public users. Assists with daily programming, upkeep, cleanliness, and general facility presentation. Work hours may include evenings, weekends, and holidays based on programming schedules, practices, races, and special events and may be adjusted as needed. Hours of work vary depending on programming needs and the schedule of the BMX track and events. Facilitates the development of public trust and confidence in the City.

This position is considered an "Essential Position" for the purpose of Emergency Management. Emergency duties will be assigned as needed. This position requires 24 hours a day, 7 days per week availability during City of Port St Lucie emergencies, as determined by City Administrators, Emergency Manager or City Officials.

The following duties are illustrative for this position. The omission of specific duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Keeps the mission, vision, and values of the City of Port St. Lucie at the forefront of decision making and action; builds strategic and collaborative relationships and interacts with others in a way that builds confidence and trust; provides excellent customer service by taking action to accomplish objectives, maintains high levels of work and productivity by generating innovative solutions to work situations.
• Provide exceptional customer service that fosters trust and positive engagement.
• Assist Track Operators in maintaining safe operating practices for all users.
• Demonstrate and promote proper and safe use of the track and equipment.
• Assist with the loaner bike program as needed. Equipment set up, inventory control, and maintenance.
• Support for BMX-sanctioned events, programs, and leagues by filling in and performing all necessary positions to operate programming.
• Operate equipment including, but not limited to bikes, skateboards, scooters, or similar equipment as required.
• Assist with program registration, scheduling, reporting, and participant communication.
• Operates registration systems such as MotoMaker and RecTrac to register riders for weekly races and practices and create daily and weeklyreports.
• Accept payments and processes receipts for programs and facility rentals. Utilizes RecTrac software and maintains monthly reports regarding memberships and program attendance.
• Accept registrations for programs and provides customer service and enters registrations for events and programs.
• Execute basic maintenance tasks as assigned.
• Maintain facility cleanliness to City of Port St. Lucie Parks & Recreation standards by completing appropriate cleaning, maintenance, and upkeep of grounds, track, common areas and structures.
• Maintain facility, inside and outside; performs litter control functions; general janitorial and housekeeping functions; and other manual labor tasks.
• Perform litter control functions; cleans restrooms.
• Other duties as may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/Or Experience

Graduation from an accredited high school or possession of an acceptable equivalency diploma, required. Two (2) years of related experience in a skate park, action sports environment, or similar recreational setting required. A minimum of three (3) years of computer experience and strong organizational skills are essential; ability to learn new software is preferred. One (1) year of experience in customer service is required.

A comparable amount of training, education or experience may be substituted for the minimum qualifications.

Certificates, Licenses, Registrations

• CPR/AED certification required to be obtained within 6 months from date of hire.
• USA BMX Coaching certification required to be obtained within one (1) year from date of hire.
• Possession of valid driver’s license and maintenance of clean driving record required with the ability to obtain a valid Florida driver’s license within 30 days from date of hire.

Knowledge, Skills, & Abilities

• Knowledge of Microsoft Suite, including but not limited to Excel spreadsheet software and Microsoft Word processing software.
• Ability to work with computers and learn software platforms including MotoMaker and RecTrac.
• Skill in customer service and communication with a positive and welcoming approach.

• Ability to communicate effectively in writing and orally.
• Passion and participation in an action sport (skateboarding, scooter, inline, BMX, etc.).

• Strong attention to detail for facility upkeep and maintenance
• General knowledge of BMX track equipment a plus (including but not limited to gate operation and Public Address (PA) system).
• Ability to ride a bike, skateboard, scooter, or similar equipment as needed.

• Ability to stay centered when challenged

• Skill in conflict-resolution.

• Ability to model respect for individuals, teams, and the organization.
• Ability to establish and maintain effective working relationships with employees and the public.

• Ability to inform and direct public in the use of facilities rules and regulations.
• Knowledge of programs and activities.
• Skills in organizing activities and promoting a safe environment.
• Ability to plan, organize and carry out daily and special programs.
• Ability to communicate both orally and in writing.
• Ability to focus on the positive in every situation.
• Ability to work under pressure and meet deadlines.

Ability to follow through with assigned tasks.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk,

sit, talk, hear, and use hands to finger, handle, or feel. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, and crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The employee must be able to operate a manual bicycle, skateboard, scooter, or similar equipment. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions that may be adverse and extreme (heat, humidity, cold, rain, etc.). The employee is frequently exposed to noise, dust, fumes, airborne particles, uneven surfaces, heights, and stressful situations.

The noise level in the work environment is usually moderate to loud.

Documentation Requirements

Please ReadCarefully. Applicants, including City of Port St Lucie employees, must upload and submit attached copies of their education credentials with the employment application. Please be sure to attach all required documents to your employment application each time you apply. Uploaded documents remain in your online profile, but they will not attach automatically, and you will be deemed ineligible without the proper documentation.

ALL DOCUMENTS SUBMITTED MUST BE CLEAR, LEGIBLE, AND IN PROPER FORMAT. THE FOLLOWING DOCUMENT(S) ARE REQUIRED AT THE TIME OF APPLICATION AND ARE ACCEPTABLE FORMS OF PROOF:

1. Proof of education in the form of a diploma, degree, or transcripts. Foreign diplomas/degrees must be submitted with a credential evaluation report from an approved credential evaluation agency*. Translations of diplomas/degrees are not accepted. Audit/Academic reports are not accepted as substitutions for college transcripts.
2. Driver's License: A Valid Driver's License from any state (Equivalent to a State of Florida Class E) may be utilized upon application; however, within thirty (30) days from the date of hire, a State of Florida Driver's License (Class E or higher) must be presented.

Approved Credential Evaluation Agencies: Credential evaluation reports showing the United States equivalency for academic credentials earned in other countries may be provided by: an accredited four-year college or university in the United States, or a current member of NACES, or a current member of AICE, or a recognized Professional Organization.

For an additional list of approved credential evaluation agencies, visit the Florida Department of Education. It is the applicant's responsibility to ensure that all required documents submitted with the employment application are in a format that is acceptable, clear, and legible for eligibility determination or risk being disqualified. Applicants, including City of Port St Lucie employees, must completely detail their work experience on the employment application or risk being disqualified. Resumes will not be reviewed in place of the employment application. It is the applicant's responsibility to update their online profile with personal data, work experience, education, and certifications when submitting application(s); failure to do so may result in disqualification.