BMW Product Genius - Princeton BMW

Holman Princeton Automotive LLC; Princeton (NJ); Sur place; USD 32 000 - 41 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

401(k) plan with Company Match

Paid Time Off (PTO)

Paid Holidays

Paid Pregnancy/Parental leave

Résumé du poste

Holman in Princeton, NJ is seeking a Product Genius to educate customers on BMW features, assist with demonstrations and deliveries, and support the sales team through the customer journey. You will explain navigation, Bluetooth, settings, and maintenance, ensuring a seamless handoff to service, while maintaining current BMW product knowledge.

The role emphasizes a strong customer-service background, clear communication, and a passion for automotive technology.

Qualifications

• 2+ years of customer service experience preferred.
• Strong enthusiasm for BMW, automotive technology, and customer service.
• Excellent communication and interpersonal skills.
• Self-motivated, professional, and team-oriented.
• Ability to learn and clearly explain vehicle features and technology.
• Valid driver’s license with a strong driving record.
• Luxury brand, product, or marketing experience preferred.
• Bachelor’s degree preferred, but not required.

Responsabilités

• Educate customers on BMW products, features, and technology.
• Assist with vehicle demonstrations, test drives, and deliveries.
• Explain features including navigation, Bluetooth, personal settings, warranty, roadside assistance, and maintenance.
• Support Sales Consultants throughout the customer experience.
• Ensure vehicles are prepared for a seamless delivery.
• Follow up with customers after purchase to answer questions and ensure satisfaction.
• Maintain up-to-date knowledge of BMW products and technology.
• Introduce customers to the Service team and assist with initial service needs.

Connaissances

Customer service experience

Enthusiasm for BMW/auto tech

Excellent communication

Self-motivated & team-oriented

Explain vehicle features clearly

Valid driver’s license

Luxury brand experience preferred

Bachelor’s degree preferred

Formation

Bachelor’s degree (preferred)

Description du poste

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Princeton BMW has an outstanding opportunity for a Product Genius to join their team and the Holman family. The BMW Genius serves as a product and technology expert, helping customers understand and enjoy all the features their BMW has to offer. This role supports customers throughout the sales and delivery experience while providing exceptional service before and after purchase.

What will you do?

• Educate customers on BMW products, features, and technology
• Assist with vehicle demonstrations, test drives, and deliveries
• Explain features including navigation, Bluetooth, personal settings, warranty, roadside assistance, and maintenance
• Support Sales Consultants throughout the customer experience
• Ensure vehicles are prepared for a seamless delivery
• Follow up with customers after purchase to answer questions and ensure satisfaction
• Maintain up-to-date knowledge of BMW products and technology
• Introduce customers to the Service team and assist with initial service needs

What are we looking for?

• 2+ years of customer service experience preferred
• Strong enthusiasm for BMW, automotive technology, and customer service
• Excellent communication and interpersonal skills
• Self-motivated, professional, and team-oriented
• Ability to learn and clearly explain vehicle features and technology
• Valid driver’s license with a strong driving record
• Luxury brand, product, or marketing experience preferred
• Bachelor’s degree preferred, but not required

#LI-JV1

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits: Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees. Temporary or Part-Time In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $22.59 - $29.94 USD per hour.

Artificial Intelligence Statement

• Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
• Misrepresent or embellish qualifications, skills, or experience
• Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)
• Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences.

Equal Opportunity Employment and Accommodations

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact [e-mail] This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

At Holman, we operate according to "The Holman Way" by always doing what’s right for our people, our customers, and the community. Since 1924, Holman has grown from a single Ford dealership in New Jersey into a global automotive leader with more than 10,000 employees across North America, the UK, and Germany. We deliver a unique range of automotive services, including industry-leading fleet management and leasing; commercial vehicle equipment manufacturing; powertrain distribution and logistics; commercial and personal insurance and risk management; venture capital funding; and automotive retail sales. Headquartered in southern New Jersey since 1924, we are looking for talented employees worldwide to join our Great Place to Work® certified corporate culture and help drive another century of success.