BMW Product Genius - Princeton BMW

Holman; Hamilton Township (NJ); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

401(k) plan with Company Match

Paid Time Off

Paid Holidays

Parental leave

Paid Military Leave

Job summary

Princeton BMW, part of the Holman family, is seeking a Product Genius to educate customers on BMW products and technology. You will assist with demonstrations, test drives, and deliveries, explain features like navigation and Bluetooth, and support Sales Consultants to ensure a seamless experience.

We look for 2+ years of customer service, strong communication, and a passion for automotive tech. A valid driver’s license is required; a Bachelor’s degree is preferred.

Qualifications

• 2+ years of customer service experience preferred.
• Strong enthusiasm for BMW, automotive technology, and customer service.
• Excellent communication and interpersonal skills.
• Ability to learn and clearly explain vehicle features and technology.
• Valid driver’s license with a strong driving record.

Responsibilities

• Educate customers on BMW products, features, and technology.
• Assist with vehicle demonstrations, test drives, and deliveries.
• Explain features including navigation, Bluetooth, personal settings, warranty, roadside assistance, and maintenance.
• Support Sales Consultants throughout the customer experience.
• Ensure vehicles are prepared for a seamless delivery.
• Follow up with customers after purchase to answer questions and ensure satisfaction.
• Maintain up-to-date knowledge of BMW products and technology.
• Introduce customers to the Service team and assist with initial service needs.

Skills

Customer service

BMW knowledge

Communication skills

Team oriented

Explain features

Education

Bachelor’s degree preferred

Job description

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.Princeton BMW has an outstanding opportunity for a Product Genius to join their team and the Holman family.The BMW Genius serves as a product and technology expert, helping customers understand and enjoy all the features their BMW has to offer. This role supports customers throughout the sales and delivery experience while providing exceptional service before and after purchase.What will you do?Educate customers on BMW products, features, and technologyAssist with vehicle demonstrations, test drives, and deliveriesExplain features including navigation, Bluetooth, personal settings, warranty, roadside assistance, and maintenanceSupport Sales Consultants throughout the customer experienceEnsure vehicles are prepared for a seamless deliveryFollow up with customers after purchase to answer questions and ensure satisfactionMaintain up-to-date knowledge of BMW products and technologyIntroduce customers to the Service team and assist with initial service needsWhat are we looking for?2+ years of customer service experience preferredStrong enthusiasm for BMW, automotive technology, and customer serviceExcellent communication and interpersonal skillsSelf-motivated, professional, and team-orientedAbility to learn and clearly explain vehicle features and technologyValid driver’s license with a strong driving recordLuxury brand, product, or marketing experience preferredBachelor’s degree preferred, but not required#LI-JV1At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):Health InsuranceVision InsuranceDental InsuranceLife and Disability InsuranceFlexible Spending and Health Savings AccountsEmployee Assistance Program401(k) plan with Company MatchPaid Time Off (PTO)Paid Holidays, Bereavement, and Jury DutyPaid Pregnancy/Parental leavePaid Military LeaveTuition ReimbursementBenefits:Regular Full-TimeWe offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.Temporary or Part-TimeIn geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.Pay:We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $22.59 - $29.94 USD per hour.Artificial Intelligence StatementWe recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).Misrepresent or embellish qualifications, skills, or experienceCreate false or misleading representations of identity (e.g., deepfakes or altered images/videos)Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.Equal Opportunity Employment and Accommodations:Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.If you are a person with a disability needing assistance with the application process, please contact [e-mail] policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.