BMW Master Service Technician (Level 1)

BMW of Riverside; Riverside (CA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Life insurance

401K

Wellness program

Vacation & holidays

Job summary

BMW of Riverside is seeking a Master BMW Service Technician (Level 1) to service and repair vehicles per dealership and factory standards. The role requires ASE certification, a Master BMW certification, and a valid California driver’s license with a clean record.

You will perform diagnostics, maintain documentation, and communicate with service advisors to keep customers informed. The ideal candidate has strong communication, problem-solving skills and a customer-first mindset.

Qualifications

• Must be a Master Certified BMW Service Technician (Level 1).
• ASE certification(s) or certification(s) in brakes, electrical/electronic systems or engine performance preferred.
• Excellent communication, customer service and problem-solving skills; ability to handle stress.
• Valid California driver’s license with good driving record.

Responsibilities

• Effectively perform quality repair work per dealership and factory standards.
• Check fluids and maintenance parts; top-off or replace as required.
• Road-test vehicles to verify quality of repairs.
• Maintain shop cleanliness and safety; comply with regulations and standards.
• Document work accurately and communicate status to service advisors.
• Attend trainings to stay updated with automotive technology.

Skills

Master BMW Technician

Customer service

Communication

Problem solving

Positive attitude

Team player

Safety oriented

Valid CA driver’s license

Education

High school diploma or GED

ASE certification

Master Certified BMW Service Technician (Level 1)

Job description

Overview

The BMW Master Service Technician (Level 1) services and repairs vehicles as assigned by management following all established standards and procedures. In addition, he or she may be assigned to conduct pre-delivery service on new vehicles to ensure excellent working order for the customer. We deliver the highest quality service while maintaining the highest level of customer satisfaction. The ideal candidate has a high school diploma or GED, some post-secondary automotive training, at least one year of dealer-level or large facility experience, and certification by the National Institute for Automotive Service Excellence (ASE). An unrestricted driver's license and a clean driving record, a strong technical performance record, and strong physical dexterity and stamina to get the job done are required. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Effectively and accurately perform quality repair work in accordance with dealership's and factory standards.
• Checks all fluids and maintenance-related parts and tops-off or replaces fluids or filters/parts as required.
• Performs routine service inspections or tests and completes standard maintenance jobs.
• Road-test vehicle to ensure quality repair work was completed.
• Maintains cleanliness of vehicles while performing service or repairs.
• Ensures that required documentation is complete and is in compliance with regulations and standards.
• Follows all shop policy, procedure, safety, and environmental rules.
• Helps maintain shop appearance and safety standards and ensures the shop runs in an efficient manner by performing duties such as inventory stocking and other general functions.
• Attends all staff meetings, trainings, and educational classes as required.
• Complete system diagnostics and full automotive troubleshooting and testing.
• Maintain an organized and neat shop area.
• Communicate directly with service advisors regarding the status of the service work as well as the estimated time for completion so that customers can be informed.
• Continuously learn new technical information and techniques in formal training sessions in order to stay informed with rapidly changing automotive technology.
• Demonstrates behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.
• Performs other duties as assigned.

Qualifications

• Must be a Master Certified BMW Service Technician (Level 1).
• Able to drive both automatic and standard-transmission vehicles.
• National Institute of Automotive Service Excellence (ASE) certification (s) or certification (s) in different specialized areas such as: brakes, electrical/electronic systems or engine performance preferred.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
• Safety and customer service oriented.
• Able to bend, kneel, squat, stand, and lift heavy objects as needed.
• Professional appearance and work ethic.
• Self-motivated with solid work habits.
• Valid California driver's license in the state that you will work with a good driving record.