Service Technician II - BMW of El Cajon

Sunroad Automotive; California; On-site; USD 65,000 - 90,000; Full time

Job summary

Sunroad Automotive's BMW of El Cajon is hiring a Service Technician II (non-exempt) to perform complex repairs and routine maintenance on a variety of vehicles, including hybrids and EVs. The technician will diagnose issues, communicate with the Service Advisor, and ensure high-quality workmanship.

You will work in a fast-paced dealership environment, using advanced diagnostic tools, and collaborate with teammates to maintain efficient workflow and customer satisfaction.

Qualifications

• 3 years of hands-on experience as an automotive technician.
• Strong diagnostic and problem-solving skills.
• California driver’s license and safe driving record; license within 30 days of hire.

Responsibilities

• Liaise with dispatcher to receive repair orders and perform work per standards, including hybrid/electric vehicles.
• Identify mechanical problems using inspections or diagnostics; test parts and systems for proper functionality.
• Use diagnostic tools/software to determine root causes and report findings to Service Advisor.
• Perform wide range of repairs (engine/transmission, electrical, steering, suspension, brakes, A/C) and routine maintenance.
• Test drive vehicles after repairs to ensure issues are resolved and drive them to proper positions.
• Document all work, parts used, and labor hours; maintain accurate service records.

Skills

Diagnostic skills

Problem-solving

Customer service

Tools

Diagnostic tools

Automotive software

Job description

Job Description

Job Description

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Service Technician II - BMW of El Cajon

Non-Exempt

Job Summary:

A Service Technician II is a highly skilled professional responsible for performing complex vehicle repairs and maintenance. A Service Technician II plays a critical role in troubleshooting advanced technical issues, managing resources, and supporting continuous improvement initiatives.

Essential Functions:

• Liaise with dispatcher to receive repair orders; perform work specified on the repair order efficiently and in accordance with dealership and/or factory standards, including hybrid and electric vehicles.
• Identify mechanical problems using visual inspections or computer diagnostic equipment, conduct tests on parts and systems to ensure proper functionality, and examine all critical components.
• Use diagnostic tools and software to determine the root cause of problems.
• Report findings and suggest recommended repairs to the Service Advisor.
• Perform a wide range of repairs, including engine transmission, electrical steering, suspension, braking, and air conditioning, including conducting routine maintenance tasks such as oil changes, tire rotations, and brake inspections.
• Ensure all repairs and maintenance are completed to the highest standards.
• Test drive vehicles after completing repairs or routine maintenance to ensure that the issue has been resolved.
• Drive vehicles around the shop or service area to either position them for further work or to free up space for incoming vehicles.
• Communicate effectively with Service Advisors and customers about vehicle issues, repair timelines, and explanations of repairs and maintenance performed.
• Document all work performed, including parts used and labor hours; maintain accurate records of repairs and services.
• Follow all federal, state, and local regulations governing automotive service and repair, including Cal/OSHA.
• Work closely with other technicians, parts associates, and service advisors to ensure efficient workflow.
• Participate in team meetings and training sessions to stay updated on the latest automotive technologies and repair techniques.
• Adhere to all safety protocols and procedures - including wearing protective gear and equipment as required.
• Maintain a clean workspace.
• Maintain satisfactory attendance.
• Perform other related duties as assigned.

Supervisory Responsibilities:

• None.

Qualifications:

Minimum Qualifications:

• 3 years of hands-on experience working as an automotive technician.
• Strong diagnostic and problem-solving skills.
• Valid driver’s license and safe driving record; required to have California driver's license within 30 days following date of hire.
• At least one year of verifiable driving experience.
• Ability to lift up to 50 pounds.
• Willingness to participate in ongoing training and professional development.
• Ability to perform all essential functions of the job description.

Preferred Qualifications:

• Technical automotive certifications or Automotive Service Excellence (ASE) certifications or equivalent technical training.
• Experience in dealership setting.
• Proficiency with automotive diagnostic tools and software.
• Excellent communication and customer service skills.
• Ability to work efficiently and effectively in a team environment.
• Attention to detail and commitment to quality workmanship.

Physical Demands:

• Physical ability to stand, walk, and work in various positions (e.g., bending, kneeling) for extended periods.
• Manual dexterity to handle tools and small parts.
• Ability to frequently lift 30 pounds and occasionally lift up to 50 pounds.
• Must be able to work in tight spaces.
• Frequently bend, stretch, kneel, and squat to perform repairs and inspections.

Environment/Noise:

• Work in well-ventilated and well-lit repair shop.
• Exposure to hazardous conditions and equipment that may result in minor injuries.
• Frequent use of protective gear such as goggles and earplugs.
• Work both indoors and outdoors, something in cramped spaces and awkward positions.
• Regular exposure to contam