BMV Team Leader

State of Indiana; Indianapolis (IN); Hybrid; USD 34,000 - 50,000; Full time

Job summary

Join a forward-thinking organization as a Team Leader, where you'll oversee customer service operations and play a vital role in training and mentoring staff. This entry-level leadership position offers a unique opportunity to make a measurable impact on the lives of Hoosiers. With a commitment to work-life balance and a robust benefits package, including flexible scheduling and comprehensive health plans, this role is perfect for those looking to grow in a supportive environment. Be part of a team dedicated to providing best-in-class services while enjoying the satisfaction of helping others.

Benefits

Medical Plan Options

Wellness Rewards Program

Flexible Work Scheduling

Education Reimbursement Program

Employee Assistance Program

Free Parking

LinkedIn Learning Access

Qualifications

• Strong communication skills with diverse groups.
• Experience in team management and customer service.

Responsibilities

• Oversee customer service operations and troubleshoot issues.
• Train and mentor Customer Service Representatives.

Skills

Communication Skills

Problem-Solving

Team Management

Customer Service

Cash Management

Multi-Tasking

Judgment

Tools

Microsoft Word

Microsoft Excel

Email Systems

Job description

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package, and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Indiana Bureau of Motor Vehicles was named one of Indiana’s 2023 Top Workplaces by its employees.

The BMV’s mission is to serve all Hoosiers by providing top-quality driver and vehicle services in a timely and accurate manner, ensuring security and transparency. The team works throughout Indiana and is dedicated to fostering an environment where we:

• Embrace product innovation

Role Overview:

Team Leaders oversee frontline customer service operations at the branch. You will focus on resolving escalated employee and customer issues promptly. In this entry-level leadership role, you will work alongside the Assistant Branch Manager and Branch Manager to train, develop, and mentor Customer Service Representatives to excel in their roles.

Salary Statement:

The salary for this position typically starts at $34,216.00.

A Day in the Life:

The essential functions include:

• Assist with scheduling and task delegation for the branch.
• Support daily opening and closing procedures.
• Help resolve escalated customer complaints.
• Ensure staff conduct work courteously and respectfully.
• Support frontline operations and process customer transactions.
• Monitor inventory levels and track serialized items.
• Audit transactions for accuracy and timeliness.
• Interpret and implement BMV policies and procedures.
• Serve as a technical resource for transactions.
• Assist with daily time reporting and financial record-keeping.
• Communicate equipment issues to maintenance.
• Maintain customer experience metrics.
• Train and mentor staff.

This description is not exhaustive; duties may change as needed.

What You'll Need for Success:

Requirements include:

• Effective communication skills, both oral and written.
• Professional demeanor at all times.
• Experience managing teams.
• Customer concern resolution skills.
• Problem-solving and creative thinking abilities.
• Good judgment.
• Basic cash management and accounting knowledge.
• Proficiency with Microsoft Office and email.
• Ability to learn agency systems.
• Ability to multitask in a fast-paced environment.
• Willingness to travel up to 20%.
• Ability to perform essential functions with or without accommodations.

Supervisory Responsibilities: May include supervisory duties based on agency needs.

Benefits:

The State offers comprehensive benefits including:

• Medical, dental, and vision plans
• Wellness rewards
• Health savings account with contributions
• Flexible and hybrid work options
• Retirement plans with employer matching
• Paid leave including parental and community service leave
• Vacation, personal, and sick leave
• Paid holidays
• Education reimbursement
• Group life insurance
• Employee assistance program
• Public Service Loan Forgiveness Program eligibility
• Free parking and LinkedIn Learning access

The State of Indiana is an Equal Opportunity Employer. Reasonable accommodations are available upon request. Contact the Indiana State Personnel Department at [e-mail] for assistance.