BMV CDL Programs Clerk

State of Indiana; Indianapolis (IN); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Medical plan options

Wellness rewards

Education reimbursement

Paid leave benefits

Employer matching retirement

Job summary

The State of Indiana’s Bureau of Motor Vehicles is seeking a CDL Programs Clerk to support the CDL Programs Director in meeting performance metrics and ensuring policy compliance. This onsite role in Indianapolis involves process improvements across the division, with emphasis on efficiency and confidential handling of records.

Candidates should have a high school diploma or equivalent and at least one year of experience, plus proficiency with Word, Excel, Access, PowerPoint and Outlook.

Qualifications

• High School diploma or equivalent with at least 1 year of work experience.
• Proficient with common business software: Word, Excel, Access, PowerPoint, Outlook.
• Strong verbal and written communication skills; detail oriented and able to multitask.

Responsibilities

• Provide customer service to internal and external customers with accuracy and respect.
• Investigate inquiries from various internal and external units (Contact Center, Branch Support, Legal, External Affairs, Branch Operations, Record/Document Management, Legislative Liaison, Law Enforcement).
• Assist in identifying, reporting and testing databases for defects or enhancements impacting CDL documents.
• Ensure confidentiality and security of all customer records at all times.
• Meet and maintain departmental quotas.

Skills

Strong verbal and written comms

Detail oriented

Multitasking

Education

High Diploma or equivalent

Tools

Word

Excel

Access

PowerPoint

Outlook

Job description

Select how often (in days) to receive an alert:

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.

Role Overview:

The CDL Programs Clerk supports Program Director of CDL Programs in meeting agency performance metrics and ensuring compliance with BMV policies and procedures. You will help implement process improvements across the Division with a focus on efficiency and conflict resolution. This work specifically involves the Commercial Driver’s License Program, State Pointer System (SPEXS), Commercial Driver License Information System (CDLIS) and Problem Driver Pointer System (PDPS).

This is an onsite position in the BMV Central Office at the Indiana Government Center in Indianapolis, Indiana.

The salary for this position traditionally starts at $34,222.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are:

• Provide customer service to internal and external customers with as much respect, expediency, thoroughness and accuracy possible.
• Investigate inquiries from internal and external customers including:
  • Contact Center
  • Branch Support
  • Legal Division
  • External Affairs
  • Branch Operations
  • Record Management
  • Document Management
  • Legislative Liaison
  • Law Enforcement
  • Indiana/out-of-state courts/motor vehicle agencies
  • Public
• Assist in identifying, reporting and testing of various databases checking for defects or suggesting enhancements affecting the application of documents within the CDL Department, reporting any issues to the Program Director.
• Ensure the confidentiality and security of all customer records properly be concealed at all times to avoid negative impact on customers and the agency.
• Meet and maintain departmental quota.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned any time.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Minimum Education - High Diploma or equivalent and a minimum of 1 year work experience.
• Extensive knowledge of business-related software including but not limited to Word, Excel, Access, PowerPoint, Outlook, etc.
• Ability to rapidly gain competency with the BMV STARS applications as well as Federal and State Statutes and Regulations pertaining to motor vehicle laws.
• Strong verbal and written communication skills.
• Detailed orientated.
• Ability to multitask.
• Able to perform essential functions with or without reasonable accommodation.

A degree is not required. However, at least 1 year of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full‑time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi‑weekly state contribution
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully‑funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parkingfor most positions
• Free LinkedIn Learningaccess

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .