BMV Records Clerk

State of Indiana; Indianapolis (IN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical plans with RX

Wellness rewards program

Health savings account

457(b) Deferred compensation

Pension plan options

Paid leave policies

Education reimbursement

Group life insurance

LinkedIn Learning access

Free parking

Job summary

The Bureau of Motor Vehicles (BMV) Records Clerk role at the State of Indiana involves processing court documentation and applying convictions to driver records. You will handle in-state and out-of-state documents and respond to driver inquiries about their records.

Onsite work at the Indiana Government Center in Indianapolis is required. The position offers a starting salary of $34,222.00 and may reflect education and experience.

Qualifications

• Working knowledge of general office functions and clerical procedures.
• Excellent critical thinking skills.
• Strong written and verbal communication skills.
• Strong organizational skills with the ability to prioritize tasks.
• Excellent attention to detail and proofreading skills.
• Proficient computer skills including Microsoft Word, Excel, case management and database tools.
• Ability to handle sensitive documents and information discreetly.
• Ability to work independently and provide professional customer service.

Responsibilities

• Navigate the STARS database to manage driver records.
• Use Microsoft Office daily to support data entry and documentation tasks.
• Process documents affecting a driver's license status or driving privileges.
• Maintain accurate and organized driver records per agency standards.
• Communicate with court staff, state agencies, and Indiana drivers to resolve issues.
• Train other staff to use computer applications.
• Complete tasks or projects assigned by supervisor in a timely manner.

Skills

General office functions

Clerical procedures

Critical thinking

Written communication

Verbal communication

Organizational skills

Attention to detail

Proficient computer skills

Confidential handling

Independent work

Customer service

Accommodations awareness

Tools

Microsoft Word

Excel

Case management tools

Database tools

Job description

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.

Role Overview:

The BMV Records Clerk is responsible for processing court documentation and accurately applying traffic‑related convictions to driver records. You will manage documentation from in-state and out-of-state agencies and respond to driver inquires about their records.

This role requires strong data entry abilities, intermediate computer proficiency, and effective written and verbal communication skills. Attention to detail and the ability to work with a high volume of documentation are essential.

Key outcomes for this role are:

• Navigate and utilize the System Tracking and Record Support (STARS) database to manage driver records.
• Use Microsoft Office applications daily to support data entry and documentation tasks.
• Process documents that affect a driver's license status or driving privileges.
• Maintain accurate and organized driver records in compliance with agency standards.
• Communicate professionally with court staff, state agencies, and Indiana drivers to resolve record‑related questions or issues.

This is an onsite position in the BMV Central Office at the Indiana Government Center in Indianapolis, Indiana.

The salary for this position traditionally starts at $34,222.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are:

• Supports the daily operations of an organization by performing general office tasks.
• Communicates with customers, employees, and other individuals to answer questions, disseminate, or explain information.
• Reviews files, records, and other documents to obtain information to respond to requests.
• Types forms, correspondence, memos, and other materials.
• Maintains filing systems for efficient recordkeeping and easy retrieval.
• Checks emails, send faxes, make copies, and updates computer databases.
• Answers telephones and gives information to callers, take messages, or transfers calls to appropriate individuals.
• Trains other staff members to perform work activities, such as using computer applications.
• Completes tasks or projects assigned by supervisor in a timely manner.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned any time.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Working knowledge of general office functions and clerical procedures.
• Excellent critical thinking skills.
• Strong written and verbal communication skills.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Excellent attention to detail and proofreading skills.
• Proficient computer skills required, including but not limited to Microsoft Word, Excel, case management and data base tools.
• Ability to work with sensitive documents and information, and be privy to sensitive agency information without divulging information to internal or external parties.
• Ability to work independently.
• Ability to provide effective and professional customer service to internal and external parties.
• Able to perform essential functions with or without reasonable accommodation.

A degree is not required. However, at least 1 year of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parkingfor most positions
• Free LinkedIn Learningaccess

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .