BMV Branch Manager Associate

State of Indiana; Gary (IN); On-site; USD 48,000 - 59,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Education Reimbursement

LinkedIn Learning access

Job summary

The State of Indiana’s Bureau of Motor Vehicles in Gary seeks a Branch Manager Associate to oversee daily branch operations, ensure policy compliance, and guide staff in handling licensing needs. You will report to the Regional Manager and help deliver safe, timely service to Hoosiers.

Key responsibilities include payroll validation, staffing planning, training, performance feedback, and maintaining inventory and service levels.

Qualifications

• High School Diploma or GED required; 3+ years in leadership or customer-service roles.
• Ability to manage people and delegate effectively.
• Ability to travel up to 20%.

Responsibilities

• Oversee day-to-day branch operations and opening/closing procedures.
• Forecast staffing needs by analyzing customer volume.
• Approve weekly payroll reports for each branch.
• Coach and develop branch staff and ensure policy compliance.
• Provide best-in-class customer service and resolve issues.
• Maintain inventory and office supplies; monitor branch performance.
• Lead required agency meetings and staff trainings.

Skills

People management

Customer service

Communication

Problem solving

Cash handling & accounting

MS Word & Excel

Agency software familiarity

Travel readiness

Education

High School Diploma or GED

Tools

Agency operating system

Payroll software

Job description

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.

Role Overview:

The Branch Manager Associate oversees and executes all aspects of branch operations. You will ensure staff compliance with State laws and agency policies and procedures. You will guide branch staff in responding to customers' licensing needs in a timely, safe, and secure manner. The Branch Manager Associate reports directly to the Regional Manager of branch operations.

This position will serve at the Gary, Indiana, BMV branch office. Branch hours are:

• Sunday: Closed
• Wednesday: 9:00 am - 5:00 pm
• Saturday: Closed

The salary for this position traditionally starts at $53,222.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are:

• Oversee day-to-day operations including branch opening and closing procedures.
• Achieve results by maximizing productivity and analyzing customer volume to accurately forecast staffing needs.
• Complete daily and weekly required reports and submit them to required lines of business.
• Maintain effective working relationships with all lines of business.
• Communicate and escape property management issues.
• Clarify, enforce, support, and provide guidance to branch staff in the interpretation and implementation of BMV policies and procedures.
• Verify for accuracy and approve weekly payroll reports for each branch.
• Provide best in class customer service and facilitate resolution for all customer issues.
• Ensure training, development, evaluation, and discipline of branch staff is completed in accordance with agency policies and operating guidelines.
• Conduct meetings with branch staff and attend required agency meetings.
• Ensure the accuracy of customer transactions, reporting, deposit procedures and tasks associated with branch operations.
• Maintain agency goal for Customer Experience Time.
• Maintain effective levels of all BMV products and office supplies while monitoring and serialized inventory.
• Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Ability to interact and verbally communicate with diverse employees and customers, ability to communicate on a one-on-one basis and in groups.
• Ability to manage people, experienced in managing people/teams
• Ability to successfully address customer concerns.
• Creative problem solving and utilizing good judgement
• Ability to apply fundamental cash management and accounting principles.
• Proficient computer skills, including working knowledge of Microsoft Word, Microsoft Excel, and e-mail systems.
• Ability to become proficient in the agency operating system.
• Ability to multi-task in a fast-paced environment.
• Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
• Ability to delegate work, set clear direction, and manage workflow.
• Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.
• Ability to perform essential functions with or without reasonable accommodation.

A degree is not required. However, a High School Diploma or HSE diploma, and 3+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Supervisory Responsibilities/Direct Reports:

This role may provide direct supervision for one or more staff members.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parkingfor most positions
• Free LinkedIn Learningaccess

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .