BMV Assistant Branch Manager
State of Indiana
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Benefits offered by this job
Job summary
The State of Indiana is seeking an Assistant Branch Manager for the Bureau of Motor Vehicles to lead Customer Service Representatives, support Branch Manager and drive branch performance.
You will train, mentor staff, oversee daily operations, and ensure accurate balance reporting while coordinating scheduling and opening/closing tasks in a customer‑focused environment.
Qualifications
- Ability to communicate exceptionally with all variety of employees and customers.
- Experience with writing reports and presenting.
- A high level of critical thinking and the ability to troubleshoot.
- A drive to assist with the training and development of BMV employees.
- Ability to perform essential functions with or without reasonable accommodation.
- A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and at least two (2) years of supervisory experience may be considered.
Responsibilities
- Oversee the branch’s daily operations.
- Conduct meetings with branch staff.
- Assist leadership with scheduling for the branch.
- Assist with the daily opening and closing of the branch.
- Complete weekly reports.
- Complete daily records for all balances and deposits.
- Aid leadership in the resolution of escalated customer complaints.
- Partner with Branch Manager and HR staff to ensure training, development, evaluation, and discipline is completed in accordance with policy.
- Monitor BMV inventory and office supplies.
Skills
Education
Job description
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.
The Assistant Branch Manager directs the workflow of Customer Service Representatives and assists with the overall duties and responsibilities of the branch. You will assist the Branch Manager in assessing branch needs and conduct meetings with your staff. You will work with leadership to train, develop, and mentor Customer Service Representatives to be proficient and accurate in their work.
- Sunday: Closed
- Monday: Closed
- Tuesday: 9:00 am - 6:30 pm
- Wednesday: 9:00 am - 5:00 pm
- Thursday: 9:00 am - 5:00 pm
- Friday: 9:00 am - 5:00 pm
- Saturday: 9:00 am - 12:30 pm
The salary for this position traditionally starts at $47,320.00 but may be commensurate with training and experience. Use our Compensation Calculator to view the total compensation package.
- Oversee the branch’s daily operations.
- Conduct meetings with branch staff.
- Assist leadership with scheduling for the branch.
- Assist with the daily opening and closing of the branch.
- Complete weekly reports.
- Complete daily records for all balances and deposits.
- Aid leadership in the resolution of escalated customer complaints.
- Partner with Branch Manager and HR staff to ensure training, development, evaluation, and discipline is completed in accordance with policy.
- Monitor BMV inventory and office supplies.
The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.
- Ability to communicate exceptionally with all variety of employees and customers.
- Experience with writing reports and presenting.
- A high level of critical thinking and the ability to troubleshoot.
- A drive to assist with the training and development of BMV employees.
- Ability to perform essential functions with or without reasonable accommodation.
A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and at least two (2) years of supervisory experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.
This role may be utilized in a supervisory capacity based on agency needs.
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 in election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov .
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