BMS Patient Services Specialist

Wooster Community Hospital; Wooster (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Wooster Community Hospital in Wooster, OH seeks a Patient Services Specialist to ensure the smooth operation of the front office and to serve as the touchstone between patients, clinical staff, and physicians.

This role greets patients, schedules appointments, maintains records, processes insurance forms, and uses practice management software to coordinate care while protecting patient privacy and delivering professional service.

Qualifications

• High School Diploma or GED required.
• Associate degree in business administration or similar concentration a plus.

Responsibilities

• Greet patients, answer routine questions, schedule appointments and maintain records.
• Welcome patients and visitors in person or by phone and take detailed messages.
• Use practice management software and patient portal to schedule, update files and interact with providers.
• Assist patients in filling out insurance forms and other patient records.
• Schedule appointments, labs, and medical tests as needed after visits.
• Obtain prior authorizations as required by health insurers.
• Maintain confidentiality of medical, personal, and financial information.
• Maintain front office operations and report changes to management.
• Contribute to the team effort by accomplishing related duties as needed.

Skills

Active listening

Customer service

Multi-tasking

Flexibility

Time management

Organization

Data entry

Professionalism

Problem solving

Interpersonal skills

Teamwork

Education

High school diploma or GED

Associate degree in business administration or similar

Tools

Practice management software

Patient portal

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Bloomington Medical Services, Wooster, OH, US

$14.82 To $22.32 Hourly

Job Summary:

The Patient Services Specialist is responsible for the smooth running of the office. They are the touchstone between patients, clinical staff, and physicians/providers. This role maintains the front office area and represents the practice with professionalism.

Duties & Responsibilities:

• Serves patients by greeting them, answering routine questions, scheduling appointments, and maintaining records and accounts.
• Welcomes patient and visitors in person or on the telephone and takes detailed messages as need.
• Uses practice management software, patient portal and appointment reminder systems to management scheduling, interact with patients and providers, and update files and patient records.
• Assists patients in filling out insurance forms and other patient records.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appoints in person and by telephone.
• Keeps patient appointments on schedule by notifying the provider and/or clinical office staff of a patients’ arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Minimizes Patients’ stress by anticipating their anxieties, answering questions, and maintaining a calm and orderly reception area.
• Helps patients in distress by responding to emergencies and solving problems.
• Collects, sorts, distributes, or prepares mail, messages, and faxes.
• Maintains patient accounting by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information, recording, and collecting patient charges, filing, collecting, and expediting third-party claims.
• Following an appointment, schedules appointments, lab tests, and/or medical tests as needed.
• Obtains prior authorization as required by health insurers related to medication, supplies, medical equipment, etc.
• Maintains business office inventory and equipment by checking stock to determined inventory levels, Anticipating needed supplies, placing orders, verifying receipt and delivery of orders.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures and reporting needed changes to Practice Manager and/or Director of Operations.
• Contributes to the team effort by accomplishing related duties as needed and assigned.

Required Skills/Abilities:

• Active listening and communication skills
• Courtesy and Customer service
• Multi-tasking
• Flexibility
• Time management
• Organization
• Computer skills and data entry experience
• Professionalism
• Problem solving
• Interpersonal relationship building
• Teamwork

Education and Experience:

High School Diploma or GED required.

Associate degree in business administration or similar concentration a plus.

Effective Date: 7/19/2024