Blue Oak Bar Supervisor - Beverage Services Supervisor FT - Must be 21 years

Table Mountain Casino Inc.; California; In loco; USD 50.000 - 68.000; Tempo pieno

Descrizione del lavoro

Table Mountain Casino Inc. seeks a Food and Beverage supervisor to lead the Bar Services team and ensure guest service excellence across assigned outlets in California.

The role requires two years in bar supervision, three years cash-handling and guest service, and flexibility to work nights, weekends, and holidays.

Competenze

• Two years of supervisory or management experience in bar services.
• Three years of cash-handling and guest service experience.
• Must be able to work nights, weekends and holidays.

Mansioni

• Supervise Food and Beverage personnel in assigned venue.
• Ensure service aligns with Beverage Services Manager, Casino Service Standards and objectives, including cleanliness and appearance.
• Assist Restaurant Services Manager in training of personnel and provide tools for the team to perform duties.
• Ensure Casino, F&B policies and regulations are followed.
• Be visible on outlets and on the floor throughout the shift.
• Assist with work and break schedules and team member evaluations.
• Mentor and coach team members to advance careers.
• Meet guests to resolve concerns per service standards and procedures.
• Perform other duties as assigned.

Conoscenze

Supervisory experience

Bar services

Guest service

Cash handling

Leadership

Communication

Decision making

Night/weekend availability

Formazione

High school diploma or equivalent

Descrizione del lavoro

Purpose of Position:

Supervises Food and Beverage personnel in assigned food venue or area. Assist management to ensure guest service needs are identified and deploys resources for excellent guest service. Supervise Blue Oak Bar Services.

Job Responsibilities and Duties:

• Ensure that Food and Beverage services are in accordance with direction given by the Beverage Services Manager, Casino Service Standards and performance objectives, including cleanliness and appearance of assigned restaurant area(s).
• Assist Restaurant Services Manager in monitoring training of all personnel including sequence of service, ServSafe and guest service standards. Make tools available to team members so they can effectively perform the necessary job duties.
• Ensures that Casino, Food and Beverage operational Policies, Procedures, and regulations are followed.
• Responsible to be visible in the outlets and on the beverage/Casino floor thorough out the shift.
• Assist the Beverage Services Manager in providing work and break schedules and Team Member evaluations.
• Assist with progression of Team Member career development plans through mentoring and coaching.
• Meet with guests to resolve concerns in accordance with guest service standards and procedures.

Additional Responsibilities:

• Perform other duties as assigned.

Education/Experience:

• High school diploma or equivalent is required, unless otherwise waived by Human Resources Management.
• Two(2) years of supervisory or management experience in Bar services required.
• Three (3) years of cash-handling and guest service experience required.
• Excellent leadership, interpersonal skills, communication (verbal and written), and decision-making skills required.
• Must be able to work Nights, Weekends and Holidays