Beverage Services Supervisor FT (Blue Oak) - Must be 21 years

Table Mountain Casino Inc.; Friant (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Table Mountain Casino Inc. is seeking a hands-on supervisor for Food and Beverage operations. You will supervise staff in the assigned venue, ensure service standards are met, and support management by deploying resources for excellent guest service.

You will also supervise Blue Oak Bar Services and contribute to training and guest satisfaction. Ideal candidates have strong leadership, extensive guest service experience, and the ability to work nights, weekends, and holidays in a dynamic casino

Qualifications

• Two years of supervisory or management experience in bar services.
• Three years of cash-handling and guest service experience.
• Excellent leadership and communication skills.
• Must be able to work nights, weekends and holidays.

Responsibilities

• Ensure Food and Beverage services follow Beverage Services Manager guidance and standards.
• Monitor training of personnel, including service sequence and guest service standards.
• Ensure compliance with casino policies, procedures and regulations.
• Be visible on the outlets and beverage/Casino floor during shifts.
• Assist with work and break schedules and team member evaluations.
• Mentor and coach team members to progress career development.
• Meet guests to resolve concerns per guest service standards.

Skills

Supervisory experience

Guest service

Leadership

Communication

Interpersonal skills

Decision-making

Cash handling

Education

High school diploma

Job description

Purpose of Position:

Supervises Food and Beverage personnel in assigned food venue or area. Assist management to ensure guest service needs are identified and deploys resources for excellent guest service. Supervise Blue Oak Bar Services.

Job Responsibilities and Duties:

• Ensure that Food and Beverage services are in accordance with direction given by the Beverage Services Manager, Casino Service Standards and performance objectives, including cleanliness and appearance of assigned restaurant area(s).
• Assist Restaurant Services Manager in monitoring training of all personnel including sequence of service, ServSafe and guest service standards. Make tools available to team members so they can effectively perform the necessary job duties.
• Ensures that Casino, Food and Beverage operational Policies, Procedures, and regulations are followed.
• Responsible to be visible in the outlets and on the beverage/Casino floor thorough out the shift.
• Assist the Beverage Services Manager in providing work and break schedules and Team Member evaluations.
• Assist with progression of Team Member career development plans through mentoring and coaching.
• Meet with guests to resolve concerns in accordance with guest service standards and procedures.

Additional Responsibilities:

• Perform other duties as assigned.

Education/Experience:

• High school diploma or equivalent is required, unless otherwise waived by Human Resources Management.
• Two(2) years of supervisory or management experience in Bar services required.
• Three (3) years of cash-handling and guest service experience required.
• Excellent leadership, interpersonal skills, communication (verbal and written), and decision-making skills required.
• Must be able to work Nights, Weekends and Holidays