Bloomingdale's Director, Luxury Brand Acceleration

Bloomingdale's; New York (NY); On-site; USD 180,000 - 260,000; Full time

Job summary

Bloomingdale's seeks a Director of Luxury Brand Acceleration to drive growth and elevate the customer experience across its luxury portfolio.

This role coordinates across Merchandising, Stores, Digital, CX, Marketing, Visual Merchandising, Strategy, and Vendor Relations to deliver measurable business results.

Qualifications

• Bachelor's degree required; strategic and commercial acumen essential.
• Proven ability to lead cross-functional teams without direct authority.
• Demonstrated accountability and execution excellence in complex initiatives.
• Deep luxury retail expertise and understanding of premium customer experiences.
• Strong systems thinking to design scalable operating models.

Responsibilities

• Lead acceleration of strategic luxury businesses with tailored growth plans.
• Identify cross-functional performance gaps and opportunities for growth across the portfolio.
• Develop and refine the luxury operating model with scalable playbooks and processes.
• Design launch frameworks for new luxury categories to ensure successful scale.
• Coordinate across Merchandising, Stores, Digital, CX, Marketing, and Vendor Relations for consistent execution.
• Elevate execution by removing barriers and driving accountability across functions.
• Establish cadence: weekly reviews, monthly deep-dives, quarterly business reviews, executive reporting.
• Create dashboards and metrics to monitor health, experience, and results.
• Partner on optimized assortment, pricing, inventory, and distribution aligned with brand standards.
• Shape talent strategies through hiring, training, and capability development.
• Champion process improvements to simplify collaboration and capabilities.
• Build executive relationships with luxury brand partners to drive investment and growth.
• Leverage insights to identify new opportunities and inform long-term strategy.
• Lead change management and adoption of new operating models across the org.
• Present performance and recommendations to leadership and partners.
• Ensure every initiative supports elevated service and loyalty.

Skills

Strategic & commercial acumen

Cross-functional leadership

Drives accountability

Luxury retail expertise

Systems thinking

Change leadership

Innovation mindset

Decisive problem solving

Education

Bachelor's degree (4-year college)

Job description

About

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Job Overview

The Director, Luxury Brand Acceleration is responsible for accelerating growth, elevating customer experience, and strengthening market leadership across Bloomingdale's strategic luxury brand partnerships through a dedicated performance acceleration ("sprint") operating model. This role serves as the central orchestrator across Merchandising, Stores, Digital, Customer Experience, Marketing, Visual Merchandising, Strategy, Vendor Relations, and other key business functions to develop and execute customized growth strategies that drive commercial performance, operational excellence, and exceptional luxury experiences. As Bloomingdale's continues its significant expansion across luxury Ready-to-Wear, Accessories, Fine & High Jewelry, Luxury Watches, and Men's Tailored Clothing, this leader will establish scalable operating frameworks that ensure new and existing luxury businesses launch, grow, and perform at the highest standard. This role is accountable for diagnosing organizational and operational gaps, designing and continuously refining the luxury operating model, building repeatable playbooks, and driving cross-functional omnichannel execution to achieve measurable business results. This is not a traditional brand management role-it is a business transformation and performance leadership role. Success requires deep luxury retail expertise, exceptional commercial acumen, and the ability to influence, align, and hold cross-functional partners accountable for delivering a best-in-class luxury customer and brand experience. The Director is empowered to influence enterprise priorities, elevate execution risks, and drive accountability across functions to ensure strategic initiatives achieve their intended outcomes while strengthening long-term partnerships with luxury brands.

Essential Functions

• Lead the acceleration of strategic luxury businesses by developing customized growth plans that increase sales, market share, customer acquisition, and brand performance.
• Conduct structured business assessments to identify cross-functional performance gaps, operational challenges, capability deficiencies, and opportunities for growth across the luxury portfolio.
• Develop, implement, and continuously refine Bloomingdale's enterprise luxury operating model, establishing scalable best practices and repeatable playbooks across merchandising, visual presentation, clienteling, marketing, digital, customer experience, vendor partnerships, events, and in-store execution.
• Design brand- and category-specific launch frameworks that ensure new luxury businesses-including Fine & High Jewelry, Luxury Watches, and Men's Tailored Clothing-are operationally prepared for successful launch and long-term growth.
• Serve as the central leader responsible for coordinating and aligning Merchandising, Stores, Digital, Customer Experience, Marketing, Visual Merchandising, Vendor Relations, Strategy, and other business partners to deliver consistent execution across the luxury portfolio.
• Influence cross-functional priorities, remove organizational barriers, elevate execution issues when necessary, and drive accountability to ensure timely delivery of strategic initiatives.
• Establish and lead an operating cadence that includes weekly business performance reviews, monthly brand deep-dives, quarterly business reviews, and ongoing executive reporting.
• Develop meaningful performance metrics, dashboards, and accountability frameworks that provide real-time visibility into business health, execution quality, customer experience, and commercial outcomes.
• Partner with Merchandising to optimize assortment strategies, pricing architecture, inventory flow, and distribution plans that align with luxury brand standards and customer demand.
• Design talent strategies for emerging luxury categories by identifying capability needs and partnering with business leaders to strengthen expertise through hiring, training, coaching, and capability development.
• Champion continuous improvement by identifying opportunities to simplify processes, enhance collaboration, and strengthen organizational capabilities across the luxury business.
• Build trusted executive relationships with luxury brand partners by demonstrating operational excellence, transparent communication, consistent execution that encourages continued investment and expansion with Bloomingdale's.
• Leverage competitive intelligence, customer insights, and market trends to identify new growth opportunities and inform long-term portfolio strategy.
• Lead change management efforts by effectively communicating priorities, aligning stakeholders, and fostering adoption of new operating models, processes, and best practices across the organization.
• Present business performance, strategic recommendations, and portfolio insights to senior leadership and external brand partners, translating complex information into actionable business decisions.
• Champion an exceptional luxury customer experience by ensuring every cross-functional initiative supports elevated service, differentiated experiences, and long-term customer loyalty.
• Perform other duties as assigned.

Measures of Success

• Sales growth, profitability, and market share across the luxury portfolio.
• Successful launch and sustained performance of new luxury brands and categories.
• Adoption, consistency, and effectiveness of luxury operating playbooks and execution standards.
• Improvement in cross-functional execution, operational efficiency, and organizational accountability.
• Customer experience metrics, client engagement, and luxury service excellence.
• Strength and expansion of strategic luxury brand partnerships.
• Achievement of business milestones, strategic initiatives, and investment objectives.
• Increased organizational capability through talent development, change adoption, and scalable operating models.

Qualifications and Competencies:

• Bachelor's Degree from a 4-year college or university
• Strategic & Commercial Acumen - Translates market, customer, competitive, and financial insights into actionable growth strategies. Balances luxury brand elevation with disciplined commercial decision-making and understands the financial implications of operational and strategic choices.
• Cross-Functional Leadership & Influence - Builds alignment and drives execution across diverse teams without direct authority. Establishes credibility through expertise, collaboration, communication, and follow-through while effectively influencing senior leaders, peers, and external partners.
• Drives Accountability & Execution Excellence - Creates clarity around priorities, ownership, and outcomes. Holds cross-functional partners accountable for commitments, removes barriers to execution, and ensures disciplined follow-through to achieve measurable business results.
• Luxury Retail Expertise - Demonstrates deep understanding of luxury customers, brand expectations, and premium retail standards. Champions exceptional customer experiences while building trusted relationships that strengthen luxury brand partnerships and support long-term growth.
• Systems Thinking & Operational Excellence - Sees connections across functions and designs scalable, repeatable operating models, processes, and playbooks that improve consistency, efficiency, and organizational capability.
• Change Leadership & Continuous Improvement - Leads organizational change with resilience, adaptability, and clear communication. Builds engagement, drives adoption of new ways of working, and continuously evolves operating models to support business growth.
• Innovation & Growth Mindset - Challenges conventional thinking, embraces new ideas, and identifies innovative opportunities to accelerate growth, enhance customer experiences, and strengthen competitive advantage.
• Decisive Problem Solving - Demonstrates a strong bias for action by quickly diagnosing issues, making informed decisions, and executing solutions in complex, fast-paced, and evolving business environments.
• Physical Requirements:
  • Requires prolonged periods of sitting, with occasional standing
  • Occasionally requires walking, bending, reaching, hearing and talking
  • Continuous use of computers and other office equipment
  • Frequently lift/move up to 25 lbs.

This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. - including Macy's, Bloomingdale's, and Bluemercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.