Blood Collections Staff-Customer Service

American Red Cross; Houston (TX); Presencial; USD 26.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision plans

HSA/FSA

PTO: Starting 15 days a year

11 paid holidays

401K with up to 6% match

Paid Family Leave

Employee Assistance

Disability and Insurance

Service Awards

Descripción de la vacante

American Red Cross in Houston is seeking a motivated individual to join our team as a phlebotomy support role. You will use healthcare and customer service skills to assist with every step of the blood collection process, ensuring donor comfort and safety while following all procedures.

Paid phlebotomy training is provided, with competitive compensation and comprehensive benefits. A dynamic, mission-driven environment awaits those who want to touch lives through lifesaving blood donations.

Formación

• High school diploma or equivalent required.
• Customer service experience and effective verbal communication are required.
• Must be able to lift and move equipment and work long hours with variable schedules.

Responsabilidades

• Connect with donors, explain the impact of their donation.
• Create a welcoming environment for donors and assist with blood collection.
• Follow safety procedures to ensure donations are processed correctly.

Conocimientos

Customer service

Verbal communication

Attention to detail

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Join us-Where your Career is a Force for Good!

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Job Description:

We provide Paid-Training - no prior medical experience required!

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW (Job Overview):

When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process.

This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.

The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation's top humanitarian organization.

To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Take the time to personally connect with donors - listen to their stories and help them understand how impactful their donation is.
• Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.
• Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused
• May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.

Standard Schedule (Houston, Texas):

To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations. Schedule is provided two to three weeks in advance

Pay Information:

Starting Rate: $19.50/hour. Pay may increase depending on experience

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

• High school diploma or equivalent required
• Customer service experience and effective verbal communication skills are required
• A current, valid driver's license with good driving record is required.
• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Position may require minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
• At the American Red Cross, we conduct many mobile blood drives at businesses, schools, and many other locations. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive.
• Basic computer skills are required. Must be proficient with Microsoft office applications.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):

• Bi-Lingual (English/Spanish preferred, other languages a plus)
• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.)
• Prior leadership experience

BENEFITS FOR YOU:

• Medical, Dental, and Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% company match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition