Blood Collection Supervisor - Lead Donor Team & Training

The American National Red Cross; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Health Spending Accounts & Flexible Sp

PTO: Starting 15 days a year

401K with company match

Paid Family Leave

Employee Assistance

Disability and Insurance: Short + Long

Job summary

The American Red Cross in Houston is seeking a Blood Collection Supervisor to lead the donor-facing team, ensure high-quality donor experiences, and maintain safety and compliance. Paid phlebotomy training is provided to grow skills within the nation’s top humanitarian organization.

The ideal candidate brings strong supervisory abilities, excellent customer service, and clear communication with diverse donors and staff while fostering a respectful, high-performance culture.

Qualifications

• Bachelor’s degree OR a combination of education and work experience (four to eight years of work experience in a related field) is required.
• Minimum of three years of supervisory/leadership experience.
• Customer service experience and effective verbal communication skills are required.
• An ability to effectively discuss procedures and medical issues with patients, families and physicians needed.
• A current, valid driver's license with a good driving record is required.
• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required.
• Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
• Basic computer skills are desirable

Responsibilities

• Supervise blood collection staff, including training and performance
• Drive for results and to serve others with a high level of respect for customer service
• Take the time to personally connect with donors – listen to their stories and help them understand the value of their donation
• Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again

Skills

Supervisory experience

Customer service

Verbal communication

Leadership

Education

Bachelor’s degree or equivalent experience

Tools

Basic computer skills

Job description

The American Red Cross in Houston is seeking a Blood Collection Supervisor to lead the donor-facing team, ensure high-quality donor experiences, and maintain safety and compliance. Paid phlebotomy training is provided to grow skills within the nation’s top humanitarian organization.

The ideal candidate brings strong supervisory abilities, excellent customer service, and clear communication with diverse donors and staff while fostering a respectful, high-performance culture.