Blood Collection Staff – Customer Service - Waterloo, IA

VetJobs; Waterloo (IA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K with match

Paid time off

Sign-on bonus

Job summary

The American Red Cross is seeking on-site staff in Waterloo, Iowa to support blood collection processes. You will engage donors, help maintain a welcoming environment, and ensure safety and regulatory compliance throughout the donation procedure.

Starting pay is $19.50/hour with a potential sign-on bonus of $3,000; paid phlebotomy training is offered as part of career growth within the organization.

Qualifications

• High school diploma or equivalent is required.
• Customer service experience and effective verbal communication skills are required.
• A current, valid driver's license with a good driving record is required.
• Physical requirements may include lifting, pushing or pulling heavy weights and long hours; a minimum height of 60 inches may be required to operate vehicles.

Responsibilities

• Take time to personally connect with donors and explain the impact of their donation.
• Collaborate with teammates to create a welcoming environment for donors.
• Maintain high attention to detail to ensure donations meet regulatory requirements.
• May drive Red Cross vehicles and set up/tear down equipment at donation sites; may require travel.

Skills

Customer service experience

Verbal communication

Driver's license

Microsoft Office

Education

High School/GED

Tools

Microsoft Office

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW (Job Overview)

When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.

The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation’s top humanitarian organization.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities)

• Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is.


• Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.


• Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused


• May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.

Standard Schedule (Waterloo, Iowa)

To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations. Schedule is provided two to three weeks in advance

Pay Information

Starting rate $19.50/hr. Pay may increase depending on experience

Sign On Bonus: $3,000

Auto req ID

484269BR

Minimum Education Required

High School/GED

WHAT YOU NEED TO SUCCEED (Minimum Qualifications)

• High school diploma or equivalent is required


• Customer service experience and effective verbal communication skills are required


• A current, valid driver's license with a good driving record is required.


• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required.Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.

At the American Red Cross, we conduct many mobile blood drives at businesses, schools and many other locations. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive.

Basic computer skills are required. Must be proficient with Microsoft office applications.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications)

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.)


• Prior leadership experience

Benefits For You

• Medical, Dental, and Vision plans


• Health Spending Accounts & Flexible Spending Accounts


• PTO: Starting 15 days a year; based on type of job and tenure


• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays


• 401K with up to 6% company match


• Paid Family Leave


• Employee Assistance


• Disability and Insurance: Short + Long Term


• Service Awards and recognition

City*

Waterloo

State*

Iowa

Job_Category

Customer Service

Job Code

Health_Safety Health_Safety

Affiliate Sponsor

American Red Cross