Blood Collection Staff - Customer Service

The American National Red Cross; Idaho Falls (ID); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Paid time off

401K with company match

Paid holidays

Paid training

Job summary

The American Red Cross in Idaho Falls is hiring Blood Collection Staff – Customer Service to support blood collection at local sites. You will work with a team to welcome donors and ensure a smooth collection process.

Starting pay is $18–$22 per hour with variable schedule including early mornings, weekends, and holidays. Paid training provided; no prior medical experience required.

Qualifications

• High school diploma or equivalent is required.
• Customer service experience and effective verbal communication skills are required.
• A current, valid driver's license with a good driving record is required.
• Physical requirements may include lifting, pushing or pulling heavy weights and long hours.
• Basic computer skills and proficiency with Microsoft Office are required.

Responsibilities

• Connect with donors to explain the impact of their donation.
• Collaborate with teammates to create a welcoming environment for donors.
• Be detail-oriented to ensure blood collection meets goals and safety standards.
• May drive Red Cross vehicles and set up/tear down equipment at donation sites.

Skills

Customer service

Verbal communication

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

We provide Paid-Training – no prior medical experiencerequired!

Joining The American Red Cross is like nothing else –it’sasatimes something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement thatmatters,where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good,you’llhave mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’sbigger than all of us. As you care for others,you’recared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW (Job Overview):

When you join ourteamyou will beutilizingyour healthcare and/or customer service skills toassistwith every step of the bloodcollectionprocess. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.

The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation’s top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is.

• Collaborate with your teammates to create a welcoming and friendlyenvironmentso our volunteer donors feel comfortable coming backagain and again.

• Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused.

• May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Position may require a minimum height of 60 inches to ensure the ability to safelyoperateRed Cross vehicles.

Standard Schedule: (Idaho Falls, Idaho)

• To best meet the needs of our donors and community, staffworka variable schedule which may include early mornings, late nights, weekends, and holidays. Overnight travel may berequiredin some locations.

• Schedule is provided two to three weeks in advance

Pay Information:

• Starting pay is $18-$22/hr. based on experience

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

• High school diploma or equivalent isrequired.

• Customer service experience and effective verbal communication skills arerequired.

• A current, valid driver's license witha good drivingrecord is required.

• Physical requirements may include the ability to lift,pushor pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand forlong periodsof time and adapt to long, irregular hours and frequent schedule changes arerequired.Position may require a minimum height of 60 inches to ensure the ability to safelyoperateRed Cross vehicles.

• At the American Red Cross, we conduct many mobile blood drives at businesses,schoolsand many other locations. All staff work as a team to setup and tear down the equipmentrequiredto conduct a mobile blood drive.

• Basic computer skills arerequired. Must be proficient with Microsoft office applications.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE:

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.)

• Prior leadership experience.

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to dogreat work. Our comprehensive package includes:

• Medical, Dental, and Vision plans.

• Health Spending Accounts & Flexible Spending Accounts.

• PTO: Starting15 daysa year; based on type of job and tenure.

• Holidays: 11 paid holidayscomprisedof six core holidays and five floating holidays.

• 401K with up to 6% company match.

• Paid Family Leave.

• Employee Assistance.

• Disability and Insurance: Short + Long Term.

• Service Awards and recognition.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights

https://americanredcross.wd1.myworkdayjobs.com/American_Red_Cross_Careers/job/Idaho-Falls-ID/Blood-Collection-Staff---Customer-Service-_RC90561