Blood Collection Staff - Customer Service - Farmington, CT

VetJobs; Farmington (CT); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Health Spending Accounts & Flexible FS

Paid Time Off starting at 15 days/year

11 paid holidays

Job summary

The American Red Cross in Farmington, CT is seeking phlebotomists to support blood collection drives. You will engage donors, set up and transport equipment, and ensure a welcoming, safe environment while following all safety procedures to deliver lifesaving blood to hospitals.

No prior medical experience is required; paid training provided. A high school diploma, valid driver’s license, and strong customer service skills are essential. The role is on-site with variable shifts.

Qualifications

• High school diploma or equivalent required.
• Customer service experience and verbal communication skills required.
• Ability to lift, push or pull heavy weights and stand long hours.
• Valid driver's license with clean driving record.

Responsibilities

• Take time to personally connect with donors and explain the impact of their donation.
• Collaborate with teammates to create a welcoming, friendly environment for donors.
• Be detail-oriented to ensure collected blood meets goals and safety standards.
• Assist with setup/teardown of equipment at donation sites; may operate vehicles.
• Follow safety procedures and regulatory requirements throughout the donation process.

Skills

Customer service

Verbal communication

Attention to detail

Microsoft Office

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

We provide Paid-Training – no prior medical experience required!

What you need to know (Job Overview)

When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.

To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole

Where your career is a force for good (Key Responsibilities)

• Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is.
• Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.
• Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused.
• May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Position may require minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.

Standard Schedule (Farmington, Connecticut)

You will be scheduled to work a variable shift Mon‑Fri, Tues‑Sat, or Sun‑Thu. To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Schedule is provided two to three weeks in advance.

Pay Information

The approved rate of pay for this position is $21.33/hour

Minimum Education Required

High School/GED

Additional Qualifications/Responsibilities

• High school diploma or equivalent required
• Customer service experience and effective verbal communication skills are required
• A current, valid driver's license with good driving record is required.
• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Position may require minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
• At the American Red Cross, we conduct many mobile blood drives at businesses, schools, and many other locations. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive.
• Basic computer skills are required. Must be proficient with Microsoft office applications.

Preferred Qualifications

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.)
• Prior leadership experience

Benefits For You

• Medical, Dental, and Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO (Paid Time Off): Starting at 15 days a year; based on FLSA (Fair Labor Standards Act) status and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% company match
• Paid Family Leave
• Employee Assistance Program
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Location

Farmington, Connecticut