Blood Center Product & Services Coordinator

Central-California-Blood-Center; Fresno (CA); On-site; USD 22,000 - 32,000; Full time

Job summary

Central California Blood Center seeks a client-focused coordinator to service hospital partners within the Central California region. The role emphasizes courteous, efficient customer interactions via in-person, phone, or web channels, ensuring access to required blood products and services.

Responsibilities include processing orders, labeling, packing, shipping, and maintaining compliance with SOPs and regulatory standards; strong recordkeeping and collaboration with multiple departments are

Qualifications

• High school diploma or GED required.
• One year in clerical support role requiring strong attention to detail.
• Previous experience in customer service or a related field preferred.
• Must have a valid California driver’s license and clean driving history in the last five years.

Responsibilities

• Label blood products and fulfill orders for delivery regionally and/or nationally; assist inventory management.
• Handle incoming customer calls with excellent phone etiquette and professionalism; receive orders, pack, and ship blood products per SOPs.
• Direct hospital questions to relevant departments promptly.
• Escalate significant issues to management for resolution.
• Cultivate positive hospital relationships and maintain accurate records.

Skills

Phone etiquette

Customer service

Team player

Interpersonal skills

Recordkeeping

MS Office

Education

High school diploma or GED

One year clerical support experience

Customer service experience

California driver's license

Tools

MS Word

Outlook

Job description

Central California Blood Center seeks a client-focused coordinator to service hospital partners within the Central California region. The role emphasizes courteous, efficient customer interactions via in-person, phone, or web channels, ensuring access to required blood products and services.

Responsibilities include processing orders, labeling, packing, shipping, and maintaining compliance with SOPs and regulatory standards; strong recordkeeping and collaboration with multiple departments are