Blood Center Operations & Customer Service Clerk

Donate Blood; Fresno (CA); On-site; USD 23,000 - 30,000; Full time

Job summary

The Central California Blood Center is seeking a Hospital Services Clerk to support hospital partners with blood product requests and services across the Central California service area. You will emphasize courteous in-person, phone, and web-based interactions to provide access to needed blood products and services.

Responsibilities include labeling, packing, shipping, inventory management, and data recording while ensuring compliance with SOPs and regulatory requirements.

Qualifications

• High school diploma or GED required.
• At least 1 year clerical experience.
• Customer service experience preferred.
• Valid California driver’s license with clean record.

Responsibilities

• Ensures proper labeling of blood products, packing and fulfillment of orders for delivery, regionally and/or nationally.
• Handle incoming customer calls with excellent phone etiquette and professionalism; receive orders, pack, and ship blood products.
• Direct hospital complaints or questions to relevant departments promptly.
• Escalate significant issues to management for resolution.
• Cultivate positive hospital relationships.
• Maintain accurate records and document processes effectively.
• Identify potential hospital service issues and intervene proactively.
• Manage blood inventory efficiently, including importing blood products from other facilities.
• Perform duties in compliance with SOPs and regulations, including blood handling.

Skills

Customer service

Phone etiquette

Recordkeeping

MS Word

MS Outlook

Detail oriented

Team player

Education

High school diploma or GED

1 year clerical experience

Valid California driver’s license

Customer service experience

Tools

Microsoft Office

Job description

The Central California Blood Center is seeking a Hospital Services Clerk to support hospital partners with blood product requests and services across the Central California service area. You will emphasize courteous in-person, phone, and web-based interactions to provide access to needed blood products and services.

Responsibilities include labeling, packing, shipping, inventory management, and data recording while ensuring compliance with SOPs and regulatory requirements.