Blood Bank Departmental Quality Specialist/MLS (ORMC)
Orlando Health
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Benefits offered by this job
Job summary
Orlando Health ORMC Laboratory is seeking a Department Quality Specialist for Blood Bank operations. You will lead quality initiatives, ensure regulatory compliance, and support accreditation readiness to safeguard transfusion safety and patient outcomes.
The role partners with laboratory leadership and clinical teams, focusing on process improvement, documentation, and training across information systems used in the department.
Qualifications
- Bachelor’s degree in healthcare or related field is required.
- Hold nationally recognized certification eligibility (ASCP/MT/CLS/NCA).
- Five years of laboratory experience; Blood Banking experience preferred.
- Knowledge of quality management, regulatory compliance, and accreditation standards.
- Ability to collaborate across multidisciplinary teams.
Responsibilities
- Provides advanced consultation to optimize information systems within the department.
- Recommends system usage improvements to enhance workflow and efficiency.
- Prepares the department for system upgrades or maintenance.
- Performs informal end user system training on department apps.
- Develops complex reports using vendor-supported tools.
- Supports system troubleshooting and problem resolution with ITS.
Skills
Education
Tools
Job description
Join the Team Behind Life-Saving Care: Department Quality Specialist - Blood Bank | ORMC Laboratory Are you passionate about quality, regulatory excellence, and patient safety? Orlando Health Orlando Regional Medical Center (ORMC), Central Florida's only Level I Trauma Center, is seeking a Department Quality Specialist to support our Blood Bank operations and help ensure the highest standards of transfusion medicine. In this vital role, you'll partner with laboratory leadership and clinical teams to drive quality initiatives, maintain regulatory compliance, support accreditation readiness, and enhance processes that directly impact patient outcomes. Your expertise will help ensure that every blood product is delivered safely, accurately, and efficiently when patients need it most.
Schedule: Dayshift, Full-time Monday-Friday
- Experience in Blood Bank, Transfusion Services, or Clinical Laboratory Operations
- Knowledge of quality management, regulatory compliance, and accreditation standards
- Strong analytical, problem-solving, and process improvement skills
- Passion for patient safety and continuous improvement
- Ability to collaborate across multidisciplinary teams
At Orlando Health ORMC, you'll join a nationally recognized healthcare organization where quality isn't just a metric, it's a commitment. Be part of a high-performing laboratory team that supports one of the region's busiest trauma and specialty care centers while enjoying exceptional career growth and development opportunities.
- Multiple medical, prescription, dental, and vision plans
- Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs)
- On-site pharmacy and discounted health services
- Wellness incentives—earn up to $500/year
- Competitive 401(k) plan with up to 5% employer match
- Group life, short‑term, and long‑term disability insurance at no cost
- Nearly five weeks of PTO—including vacation, holidays, and sick leave
- Four-week paid parental leave for eligible team members
- Family care support including fertility benefits (up to $25K), adoption assistance (up to $15K), backup child/elder/pet care, and virtual tutoring
- “Preferred Education Program”: earn degrees or technical certificates with zero out‑of‑pocket costs
- Tuition reimbursement (up to $5,000/year) and student loan repayment ($1,200/year)
- Full career development resources: coaching, workshops, events, and leadership training
- Employee Assistance Program (EAP) offering confidential counseling services
- Access to discounts on attractions, travel, cell phones, insurance, and more
- Provides advanced consultation to departmental team members to optimize use of information systems to include MediaLab, SharePoint, SWIFT, safety event reporting system, electronic temperature monitoring applications and others, as appropriate.
- Recommends system usage improvements to enhance departmental workflow and efficiency.
- Prepares the department for system upgrades or maintenance.
- Performs occasional informal end user system training on various departmental specific applications.
- Prepares a variety of complex to advanced custom reports using system vendor-supplied or supported exclusive of native SQL report writing tools.
- Develops non-networked worksheets and databases using Microsoft Office tools, limited to purposes of individual user productivity improvement or departmental file-sharing.
- Participates in system implementation, maintenance, complex troubleshooting, and complex problem resolution as a subject matter expert under the lead of or in conjunction with Information Services.
- Supports end users regarding system problems, requests, and/or help as agreed upon with Information Services.
- Organizes and coordinates system level policy reviews and revisions, both patient care and laboratory specific policies.
- Monitors system performance and reports problems to Information Services for subsequent vendor follow-up if/as necessary.
- Serves as the department's Safety representative and organizes activities, education and necessary subcommittees for safety.
- Assists the Laboratory with maintaining and achieving compliance with regulatory requirements including Joint Commission and the College of American Pathologists.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
- Understands the core business practices of the department.
- Cross-trains other team members as necessary to provide backup.
- Documents processes and activities.
- Provides on-call support as needed.
- Perform Specimen collection procedures, specimen receiving, and processing as needed it.
- Responsible for an active role in the Lab Quality Improvement Program.
- Bachelor’s degree in healthcare or related field required.
- Hold Nationally recognized certification (MT, ASCP, CLS or NCA) by the American Society of Clinical Pathologist (ASCP) eligible.
- Five (5) years of laboratory experience
- Experience in Blood Banking preferred
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