BLJTI Participant Engagement & Outreach Manager

The Chisholm Legacy Project; United States; Remote; USD 70,000 - 75,000; Full time

Benefits offered by this job

Employer-paid medical benefits

Dental and vision benefits

90-day performance review

Travel for in-person meetings and team

Job summary

The Chisholm Legacy Project, Inc. is seeking a Participant Engagement & Outreach Manager for the Black Liberation Just Transition Institute.

The role focuses on managing day-to-day participant engagement and leading outreach that connects individuals and organizations with BLJTI programs. The position requires strong interpersonal communication, relationship-building, and the ability to move participants through learning and certification opportunities.

Qualifications

• Extensive experience managing learning management systems and adult education programs.
• Passion for advocating progressive policies and addressing racial and ethnic disparities.
• Experience with environmental and climate justice.
• Strong prioritization, analytics, organizational, problem-solving, and decision-making skills.
• Track record of managing multiple projects simultaneously.
• Excellent communication and stakeholder relationship skills."
• Strong verbal and written communication with the ability to convey information clearly.
• Ability to resolve conflicts and promote collaboration within teams.
• Highly reliable, self-driven, deliverable-focused worker.
• Familiar with deliverable-oriented programmatic structures.
• Experience planning and overseeing projects with deadlines and budgets.

Responsibilities

• Onboard new participants and provide necessary information to start BLJTI engagement.
• Lead follow-up and re-engagement to support retention and progression in learning programs.
• Serve as primary contact for participant questions and route to the right team member.
• Plan orientations, office hours, webinars, cohorts, and other engagement activities.
• Maintain accurate engagement and follow-up records.

Skills

LMS management

Project management

Communication skills

Stakeholder management

Analytical thinking

Organizational skills

Conflict resolution

Self-motivation

Deliverable-focused

Environmental/climate justice

Policy advocacy

Tools

Microsoft Office Suite

Learning Management Systems

Asana

Prezi

Canva

Job description

THE CHISHOLM LEGACY PROJECT SUMMARY:

The mission of the Chisholm Legacy Project is rooted intheJust Transition Framework. The project serves as a vehicle to connect Black communities on the frontlines of climate justice with resources to traverse the path from vision to strategy to action plan to implementation to transformation. In support of frontline leadership, the project seeks to link movements and mainstream entities with the tools necessary to advance systems change centered in equity and justice. With Black women on the frontlines of advancing systems change, this project ensures that these leaders have the support they need as they transform society fromextractivismto a living economy that cares for sacred relationships between people and with Mother Earth, through regenerative, cooperative, democratic systems.

SUMMARY OF THE POSITION:

The Chisholm Legacy Project seeks a Participant Engagement & Outreach Manager for its Black Liberation Just Transition Institute with a commitment to supporting Black Liberation and a willingness to be on a learning journey joining an institution that is grounded in Black Liberation, Climate Justice, and Just Transition. The central focus is managing the day-to-day engagement of BLJTI participants and leading outreach that connects individuals and organizations with BLJTI programs.

The Participant Engagement & Outreach Manager will work closely with the Associate Director to help participants enter, engage with, progress through, and complete BLJTI learning and certification opportunities. We are looking for a talented systems-thinker who is passionate about the civil and human rights of all people. The ideal candidate is a stellar interpersonal communicator who builds strong relationships, keeps people moving forward, and enjoys rolling up their sleeves and jumping in on complex projects.

The Participant Engagement & Outreach Manager will focus on owning the participant journey, growing BLJTI's reach, and keeping leadership informed through accurate tracking and reporting.

This is a twelve (12) month temporary full-time position with the potential of becoming a regular full-time position. It will report to the Associate Director of BLJTI.

Role & Responsibilities

Participant Engagement

• Manage the welcome and onboarding of new participants, ensuring each person has the information needed to begin their BLJTI experience.
• Lead participant follow-up and re-engagement efforts to support retention and progression through BLJTI learning and certification opportunities.
• Serve as the primary point of contact for participant questions, connecting participants with the appropriate BLJTI team member when additional support is needed.
• Plan and support orientations, office hours, webinars, cohorts, and other participant engagement activities.
• Maintain accurate participant engagement and follow-up records.

Outreach and Recruitment

• Lead outreach to organizations, networks, partners, prospective participants, and other identified audiences.
• Send and follow up on approved outreach communications, building and sustaining relationships with partners and contacts.
• Promote BLJTI programs, webinars, certification opportunities, and other learning activities.
• Maintain outreach records and identify promising opportunities for additional follow-up and partnership.

Communications

• Manage the distribution of approved participant communications, reminders, announcements, and program updates.
• Support newsletters, community communications, and assigned promotional activities.
• Collaborate with TCLP team members to create social media content and other communications activities.

Tracking and Reporting

• Oversee current participant engagement and outreach tracking information.
• Track enrollment, participant progression, completion, engagement activities, and outreach activities.
• Prepare and present a monthly BLJTI report summarizing participant, program, and outreach activity and identifying barriers or issues requiring leadership attention.

Qualifications

The ideal candidate for this position will possess many, if not all, of the following qualifications and competencies:

• Extensive experience in managing learning management systems and adult education programs.
• A passion for and commitment to advocating for progressive policies and programs, and for eliminating policies and practices that lead to racial and ethnic disparities.
• Experience with and passion for environmental and climate justice.
• A successful track record in setting priorities along with keen analytic, organizational, problem-solving, and decision-making skills.
• Track record of success managing multiple projects simultaneously.
• Excellent communication and relationship-building skills with an ability to prioritize, negotiate, and collaborate with various internal and external stakeholders.
• Strong verbal and written communication skills, with the ability to convey information clearly to all team members, upper management, and stakeholders.
• Ability to manage and resolve conflicts within the team effectively, promoting collaboration, understanding, and maintaining a harmonious workplace.
• Extreme level of reliability and accountability.
• Self-driven, self-starter.
• Familiarity with operating within a deliverable-oriented programmatic structure.
• Experience in planning, executing, and overseeing projects, ensuring that deadlines are met, budgets are adhered to, and quality standards are maintained.
• An organized work style.
• A results-focused approach and commitment to going the extra mile.
• Proficient in various technical software, including Microsoft Suite, Learning Management Systems, Asana, Prezi, Canva, and others.

Position Terms

• This position is a twelve (12) month temporary (with potential for permanent hire) and is full-time, expected to work for a 40-hour work week.
• This position is classified as exempt.
• Ability to participate in TCLP benefits including not limited to employer paid medical, dental, and vision benefits.
• This position will receive a 90-day (about 3 months) performance review.
• Ability to travel upon request; in addition to traveling to in-person meetings for the organization, including but not limited to 2 to 3 staff retreats a year.

$70,000 - $75,000 a year

Benefits

TCLP strives to provide employees with a competitive benefits package that meets a wide range of employees’ individual and family needs. These benefits include medical, dental, vision with 100% employer-paid premium for employee and a premium cost share for employees' eligible dependents. Short- and long-term disability, life insurance, and AD&D insurance are also provided to employees at no cost to the employee. These benefits become effective the first of the month following 30 days of employment. Comprehensive leave offerings include vacation, sick, parental, caregiver, bereavement, holidays, and office closure the final two weeks of the year.