Blink Learning Experience Designer , Learning Experience Team

Amazon; Nashville (TN); On-site; USD 70,400 - 74,600; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a skilled Learning Experience Designer to leverage AI and design innovative training solutions. This role involves creating impactful training materials, collaborating with cross-functional teams, and using advanced AI tools to enhance learning experiences. Candidates should have at least 2 years of experience in eLearning content development and a degree in a relevant field. The position offers competitive compensation of $70,400 to $74,600 annually and comprehensive benefits including health insurance and 401(k) matching.

Qualifications

• 2+ years of experience in designing and developing eLearning content.
• Demonstrated ability to use generative AI tools for learning experiences.
• Experience in fast-paced environments and working cross-functionally.

Responsibilities

• Design and evaluate training solutions aligned with business goals.
• Create engaging multimedia content utilizing AI.
• Measure training effectiveness through assessments.

Skills

eLearning content design

AI tools for content generation

Instructional Design

Cross-functional collaboration

Content personalization

Education

Bachelor’s degree in Instructional Design or similar

Tools

Storyline/Rise 360

Adobe Creative Suite

Camtasia

Job description

Job ID: 10410316 | Amazon.com Services LLC

The Learning Experience team is seeking an innovative AI-forward Learning Experience Designer to join our dynamic team. In this role, you’ll harness artificial intelligence and emerging technologies to design, develop, and rapidly deploy learning modules that impact associates worldwide. We’re looking for a self‑motivated professional with a passion for learning, developing others, and leveraging AI to accelerate content creation and transform learning experiences. You’ll collaborate with cross‑functional teams, Subject Matter Experts, and Program Managers to create impactful, performance‑based content using AI tools and methodologies. The ideal candidate possesses expertise in adult learning principles and instructional design, coupled with demonstrated ability to use generative AI for rapid prototyping, content generation, and process optimization. You should be adept at balancing speed and quality, thriving in a fast‑paced environment while maintaining high standards through AI‑augmented workflows. We value creative problem‑solvers who can "think big" with an innovation‑focused mindset and execute quickly by implementing AI‑driven processes that compress traditional development timelines. Your experience in designing performance‑based learning outcomes, adaptability, and AI proficiency will be key in driving continuous improvement of our learning experiences. Join us in creating world‑class, AI‑enhanced learning solutions that empower Blink associates globally.

Key Responsibilities

• Analyze, design, develop, and evaluate training solutions aligned with business objectives.
• Partner with stakeholders and SMEs to gather requirements and create learning content.
• Design and develop engaging multimedia content enhanced by AI for scenario generation, assessment creation, and content personalization.
• Create storyboards, scripts, and job aids that support learning objectives utilizing AI to generate first drafts, variations, and quality improvements.
• Apply adult learning principles and instructional design methodologies to course development.
• Ensure consistency in learning design across multiple programs and platforms.
• Measure and evaluate training effectiveness through various assessment methods.
• Stay current with industry trends and learning technologies with particular focus on emerging AI tools and their applications in instructional design.
• Maintain course content and curriculum documentation.
• Provide recommendations for continuous improvement of learning programs.
• Pioneer AI‑driven processes that enable the team to scale content production while maintaining quality standards and reducing time to deployment.

Team & Program Overview

Our team is dedicated to the learning and development of Blink Customer Support associates. We design, create, and develop learning solutions to enhance associate knowledge around our products and services to provide a world‑class customer experience. We offer learning programs that support new‑hire onboarding, product knowledge, troubleshooting, the customer experience, coaching, leadership development, and specialty training.

Basic Qualifications

• 2+ years of designing, developing, and delivering eLearning content experience.
• Bachelor’s degree or equivalent in a relevant field such as Instructional Design, Educational Technology, or Organizational Development.
• Experience with eLearning authoring tools and other design programs including Storyline/Rise 360, Vyond, Adobe Creative Suite, and Camtasia.
• Experience designing and developing training materials in all modalities including ILT, e‑learning, and video.
• Experience working cross‑functionally with tech and non‑tech teams.
• Experience in process improvement.
• Experience working in a fast‑paced, quickly changing or international environment.
• Experience with system simulations and basic HTML.
• Demonstrated ability to use generative AI tools for content creation, scenario generation, quality assurance, and rapid prototyping of learning experiences.

Preferred Qualifications

• Experience with basic HTML, website management, and content management systems (CMS).
• Master’s degree in Instructional Design, Learning Technology, or a related field.
• Proven competence using an LMS such as Cornerstone, Moodle, or Thinking Cap along with evidence‑based instructional design and learning analytics.
• Multimedia development capabilities (video editing, graphics design, animation).

EEO Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Location & Compensation

USA, CA, Hawthorne – $70,400.00 – $74,600.00 USD annually. The base salary range for this position is listed above. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits, including health insurance (medical, dental, vision, prescription), Basic Life & AD&D insurance, supplemental life plans, EAP, mental health support, Medical Advice Line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more at https://amazon.jobs/en/benefits.

Legal Notice (Los Angeles County)

Los Angeles County applicants: Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and following all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position, including the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress, and work safely and respectfully with others. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.