Blended Case Manager

RHA Health Services, LLC; Reading (Berks County); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Payactiv

Employee discounts

Paid Time Off

Health insurance

401(k)

Wellbeing programs

Training

Job summary

RHA Health Services is hiring a Blended Case Manager to support individuals with intellectual/developmental disabilities, mental health, and substance use needs. You will develop service plans, link clients to community resources, and advocate for access to services.

The role requires a bachelor’s degree in a human services field or an associate’s with relevant credits and experience. On-call coverage is available 24/7 to assist clients as needed.

Qualifications

• Bachelor’s degree in human services-related field (e.g., sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, nursing, counseling or education)
• Associate’s Degree with 12 College Credits relevant to position and two years’ experience in mental health/human services

Responsibilities

• Develops service plans, treatment plans and crisis plans based on client strengths and needs
• Gathers client data across personal, familial, social, vocational, and cultural domains
• Maintains documentation: assessments, admissions, medication records, progress notes, incidents, service and crisis plans

Skills

Resource Access

Communication

Problem Solving

Interpersonal Skills

Crisis Intervention

Team Collaboration

Flexibility

Time Management

Policy Adherence

Work Ethic

Education

Bachelor’s degree in human services

Associate’s Degree + 12 credits & 2 years’ experience

Job description

We are hiring for: Blended Case Manager. Type: Regular

If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! Blended Case Management (BCM) is a service that assists children and adults with a variety of behavioral health/medical needs by building a strong network of community resources and services. The BCM program plays a major role by linking clients with needed services in the community. A Blended Case Manager will advocate for his/her client; help negotiate complex systems such as special education and social services; assist in maintaining and finding access to basic living needs and skills such as employment, housing, food, medical care and recreation and provide crisis intervention. On-call Case Management available 24 hours/7 days a week for supportive assistance whenever needs arise.

Required Education / Experience

• Bachelor’s degree in human services related field (e.g., sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, nursing, counseling or education)
• Associate’s Degree with 12 College Credits relevant to position (Human Services, Psychology, Sociology) and two (2) years’ experiences in the mental health/human service field

Required Licenses / Certifications

• Valid driver’s license

Required Competencies

• Ability to Access Community Resources - Assisting consumers in gaining access to public and private resources/services, such as medical, vocational, educational, employment or other community resources as specified in the consumer's service plan.
• Excellent Verbal and Written Communication Skills - Communicate with consumer on a weekly basis to determine progress and revise the service plan as necessary.
• Problem Solving Skills - Assist consumers with resolution of problems and/or concerns.
• Interpersonal Skills - Develop and enhance consumer network of social supports with their families in the community, neighborhood, school and workplace settings.
• Cognizance - Observe and respond to significant changes in consumer mental and physical health and communicate changes to the consumer's treatment team.
• Team Player - Collaborate with county Office of Mental Health/Intellectual Disability personnel and other service providers involved in the consumer's treatment to assess consumer needs and provide the most appropriate services.
• Flexibility - Provide 24 hour a day, 7 day per week on-call crisis services on a rotational basis.
• Time Management Skills - Maintain case records and complete appropriate documentation, letters, assessments and summaries as needed or designated by established policies and procedures.
• Following Policies and Procedures - Understands and follows company policies; encourages others to follow work rules; calls attention to actions that may violate policies and procedures.
• Meeting Basic Work Expectations - Complies with basic job requirements and tasks; arrives at work on time as scheduled; proactively informs others when he/she encounters problems that may limit his/her ability to meet expectations.

Essential Job‑Related Responsibilities

• Service Plan Development - Develops service plans, treatment plans and individual crisis plans based on the client’s strengths and needs.
• Gains an understanding of the client’s relevant personal, familial, social, vocational, and cultural data.
• Adherence to charting requirements - Prepares and completes all necessary documentation, including assessments, new consumer admissions, medication records, progress notes, incident reports, service, treatment and crisis plans and miscellaneous paperwork/reports within required timeframes as requested.
• Benefit Acquisition and Maintenance - Assists the client in gaining funding authorization for needed services and entitlements; participates in agency investigations; performs other related duties as assigned.

Supervisory Responsibilities

N/A – this position does not involve supervisory responsibilities.

Pre‑employment Screening

• Complete criminal background; name checked in the registries (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities).
• Drug testing.
• Education verification and other credentialing based on position requirements.
• Proof of employment history or references (if required).
• Positions that require driving – Proof of driver's license, driver’s insurance, and vehicle, IF required for providing transportation for individuals.

Benefits

• Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday!
• Employee perks and discount program: to help you save money!
• Paid Time Off (full-time employees only)
• Health/Insurance (full-time employees only)
• 401(k) retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
• Training: Free CPR, first aid, and job‑specific training opportunities
• *contract/contingent workers and interns do not qualify for any of the above benefits

EEO Statement

RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.

About RHA

At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do.

RHA Health Services, the people we serve and support are at the very center of everything we do. Throughout Georgia, New Jersey, North Carolina, Pennsylvania, and Tennessee, we provide high quality care to individuals with intellectual/developmental disabilities. In North Carolina and Pennsylvania, we also provide behavioral health services to support people with mental health and substance use needs and provide services for those who are Deaf and Hard of Hearing. Since 1989, we have partnered with and celebrated people achieving their personal goals, building meaningful connections, experiencing positive outcomes in health and wellness, and more.

RHA is accredited by the Commission on Accreditation of Rehabilitation Facilities and the Council on Quality and Leadership, and we are committed to providing the highest quality of care. At RHA, we believe we all deserve the chance to live our best possible lives. We want you to join our team of compassionate professionals. To learn more, visit rhahealth.org or email us at [e-mail]. RHA Health Services - Where Compassion Meets Career.