Black Diamond Lodge Guest Services Supervisor - Year Round

Schweitzer; Park City (UT); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Ski perks

Staff housing

Healthcare options

401k plan

Employee meals

Job summary

Black Diamond Lodge at Deer Valley Resort in Park City, UT seeks a Guest Services Supervisor year-round to support front desk operations, greet guests, and ensure smooth check-in and check-out. You will lead front desk staff, coordinate reservations, and assist with schedules while upholding the resort’s service standards.

You will help resolve guest concerns with urgency and empathy, manage cash and lift ticket transactions, and coordinate with bellstaff and concierge to fulfill special

Qualifications

• Staff leadership, coaching, and mentoring experience preferred.
• Excellent understanding of computers, systems, and guest service tools.
• Ability to work varied shifts, including overnight shifts.

Responsibilities

• Check guests in and out and settle guest balances upon departure.
• Give guests directions, information, and instructions.
• Make reservations for restaurants, transportation, childcare, and other activities on guests’ behalf.
• Help the front office manager recruit, manage, train, motivate, and evaluate the front desk staff.
• Balance and close out lift ticket sales at the end of the day.
• Proactively solve guest, owner, and employee problems with urgency and empathy.
• Assist with bellstaff and concierge duties, such as fulfilling special guest requests.
• Develop processes to ensure smooth operation at the front desk.

Skills

Staff leadership

Guest service

Cash handling

Problem solving

Job description

## Black Diamond Lodge Guest Services Supervisor - Year RoundApplylocations: Park City, UTtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR134267Flex Year Round**Classic, consistent quality from a winning team!**Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).* Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts* Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)* Subsidized meals at Employee Dining Rooms offered for staff while on shift* Subsidized housing options available for seasonal full-time staff* Discounts for staff members at restaurants, shops, and service providers in Park City* Healthcare options are available for staff members* 401k plan with company match**PURPOSE OF POSITION:** A Guest Services Supervisor's main objective is to support the front office manager and ensure guest, owner, and employee satisfaction at the front desk of Black Diamond Lodge.**RESPONSIBILITIES:*** Check guests in and out and settle guest balances upon departure* Give guests directions, information, and instructions* Make reservations for restaurants, transportation, childcare, and other activities on guests’ behalf* Help the front office manager recruit, manage, train, motivate, and evaluate the front desk staff* Handle and complete cash, credit card, and lift ticket sales transactions daily* Balance and close out lift ticket sales at the end of the day* Proactively solve guest, owner, and employee problems with urgency, respect, and empathy* Assist with bellstaff and concierge duties, such as fulfilling special guest requests, coordinating transportation for pick-ups and drop-off, and assisting guests with luggage* Work with the front office manager to develop processes and procedures to ensure smooth operation and flow at the front desk* Assist guest services manager with creating staff schedules, training, and completing timecards* Check for guest requests and services three days prior to arrival and ensure these requests are met* Assist with the oversight of guest-facing operations, including food and beverage service, ski valet operations, and owner transportation* Ensure both breakfast and après ski are set up and torn down at appropriate times* Other duties as assigned**QUALIFICATIONS:*** Staff leadership, coaching, and mentoring experience preferred* Must have a valid driver’s license and clean driving record* Excellent understanding of computers, systems, and guest service tools* Must be able to work varied shifts, including overnight shifts**DATES OF EMPLOYMENT:*** Flex Year Round – may have periods of layoff or reduced hours**PAY RATE:*** $22.00 per hourDeer Valley Resort is an Equal Opportunity Employer.