Trail's End Lodge Guest Services Supervisor - Winter 2026 - 27

Alterra Mountain Company; Park City (UT); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Ski pass

Free staff ski lessons

Subsidized housing

Meal subsidies

Healthcare options

401k with company match

Staff discounts

Job summary

Deer Valley Resort in Park City, Utah, seeks a Guest Services Supervisor to support the front office manager and ensure exceptional guest, owner, and employee satisfaction at the Trail's End Lodge front desk. Seasonal role with shifts including overnights, reporting to the Front Office Manager.

The position involves managing check-ins/outs, reservations, staff recruitment and training, and ensuring smooth front desk operations with attention to guest needs.

Qualifications

• Staff leadership, coaching, and mentoring experience preferred.
• Must have a valid driver's license and clean driving record.
• Excellent understanding of computers, systems, and guest service tools.
• Must be able to work varied shifts, including overnight shifts.

Responsibilities

• Check guests in and out and settle guest balances upon departure.
• Give guests directions, information, and instructions.
• Make reservations for restaurants, transportation, childcare, and other activities for guests, FITs, and owners.
• Help the front office manager recruit, manage, train, motivate, and evaluate the front desk staff.
• Balance and close out lift ticket sales at the end of the day.
• Proactively solve guest, owner, and employee problems with urgency, respect, and empathy.
• Train employees on the night audit process.

Skills

Staff leadership

Driver's license

Guest service systems

Ability to work varied shifts

Job description

Seasonal

Classic, consistent quality from a winning team!

Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

• Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
• Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park City
• Healthcare options are available for staff members
• 401k plan with company match

PURPOSE OF POSITION: A Guest Services Supervisor's main objective is to support the front office manager and ensure guest, owner, and employee satisfaction at the front desk of Trail's End Lodge.

RESPONSIBILITIES:

• Check guests in and out and settle guest balances upon departure
• Give guests directions, information, and instructions
• Make reservations for restaurants, transportation, childcare, and other activities for guests, FITs, and owners
• Make reservations for guests, FITs, and owners
• Help the front office manager recruit, manage, train, motivate, and evaluate the front desk staff
• Handle and complete cash, credit card, and lift ticket sales transactions daily and log all tickets, vouchers, gift cards, and gift baskets sold
• Balance and close out lift ticket sales at the end of the day
• Proactively solve guest, owner, and employee problems with urgency, respect, and empathy
• Assist with bellstaff and concierge duties, such as fulfilling special guest requests, coordinating transportation for pick-ups and drop-off, and assisting guests with luggage
• Work with the front office manager to develop processes and procedures to ensure smooth operation and flow at the front desk
• Assist guest services manager with creating staff schedules, training, and completing timecards
• Check for guest requests and services three days prior to arrival and ensure these requests are met
• Train employees on the night audit process
• Concierge duties, including making reservations for restaurants and activities
• Other duties as assigned

QUALIFICATIONS:

• Staff leadership, coaching, and mentoring experience preferred
• Must have a valid driver's license and clean driving record
• Excellent understanding of computers, systems, and guest service tools
• Must be able to work varied shifts, including overnight shifts

DATES OF EMPLOYMENT:

• 10/31/2026 - 4/19/2027

PAY RATE:

• $22.00 - 24.00 per hour, dependent on experience

Deer Valley Resort is an Equal Opportunity Employer.