Black Diamond Club Floor Host

Alyeska Resort; Anchorage (AK); On-site; Full time

Job summary

Join a leading resort in Alaska as a Black Diamond Club Floor Host, where you'll create VIP experiences for guests. This role demands exceptional customer service and organizational skills, ensuring every guest feels valued and catered to in a luxury environment. Enjoy benefits like employee housing, flexible schedules, and comprehensive insurance while working in a dynamic team focused on excellence.

Benefits

Employee Housing

Flexible work schedules

Paid time off & holidays

Free Mountain Pass

Employee discounts

Medical, Dental, and Vision Insurance

401(k)

Qualifications

• Proven hospitality experience is preferred.
• Exceptional customer service skills and ability to work under pressure.
• Proficiency in English; additional languages are always celebrated.

Responsibilities

• Greet guests with warmth and professionalism upon arrival.
• Provide personalized recommendations and assistance in booking local attractions.
• Ensure the Club Lounge and Club Corridors are always kept immaculate.

Skills

Customer Service

Communication

Organization

Education

High School Diploma

Job description

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Can you make every guest feel like a VIP? Are you passionate about creating experiences and setting up guests for a wonderful stay? If you take pride in your craft and want to be part of a fun dynamic team, then Alyeska Resort is for you!

We’re looking for Host professionals to join our team in Girdwood, Alaska.

What You’ll Do

As a Black Diamond Club Floor Host, you’ll play a vital role in exposing our guests to luxury on the threshold of adventure. Designed and curated for special guests looking for the best in luxury, service and amenities, you will connect guests to exclusive dining experiences, the top experts and more! The role requires a high level of organization, attention to detail and understanding of building relationships and rapport with both internal and external partners to provide the best possible guest experience.

Your Responsibilities Will Include

• Greet guests with warmth and professionalism upon arrival; ensuring a seamless check-in experience.
• Establish personal rapport with our guests through personalized and authentic interactions during their stay.
• Ensure discretion and confidentiality when handling guest requests.
• Anticipate preferences and exceed the needs and expectations of our Club Floor guests.
• Maintain clear and effective communication with all departments before, during and after guest departure.
• Provide personalized recommendations and assistance in booking local attractions, dining, entertainment and special events.
• Acts as the point of contact for all Club Floor guests; addressing any concerns immediately with all stakeholders and required leadership.
• Ensure the Club Lounge and Club Corridors are always kept immaculate, liaising with Housekeeping team to maintain the ambiance and overall guest experience.
• Ensure the timely delivery of morning, afternoon and evening offerings in the Club Lounge. Quality is paramount in our presentation.
  
  

What We Offer

Staring Wage: From $22 per hour

Employee Housing for a small fee live and play where you work

Flexible work schedules – year-round & seasonal positions available

Paid time off & holidays

Free Mountain Pass for employees and qualified dependents

Employee discounts on resort lodging, dining, and spa services

Medical, Dental, and Vision Insurance

401(k)

What We Need

• Proven hospitality experience is preferred.
• Previous hotel, luxury, or guest service experience typically acquired in a Full-Service Hotel or comparable Hospitality Operations experience preferred.
• Exceptional customer service skills and ability to work under pressure.
• Familiarity with local attractions and vendors is a plus.
• Effective verbal and written communication with all levels of employees and guests.
• Proficiency in English; additional languages are always celebrated.
• Must be of legal age to serve alcohol in Alaska, Tap certified, Food Handlers card.
  
  

What To Expect

Be on alert and at times, on your feet for long periods, including nights, weekends, and holidays.

Work in a luxury, high-end resort environment.

Adapt to seasonal changes around the resort and special events.

About Alyeska Resort

Alyeska Resort is a world-class destination nestled in the mountains of Girdwood, Alaska, just 45 minutes south of Anchorage. With a 300+ room hotel, a Nordic Spa, and a renowned ski area, we offer an exciting and dynamic work environment where employees can work hard, play hard, and Live the Adventure!

If you’re ready to bring your passion to Alyeska Resort, apply today and begin your adventure in the heart of Alaska!

Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Travel Arrangements

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