Biz Dev Specialist PH - Part Time

Omni Auto Glass; San Antonio (TX); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Work from home

Job summary

Omni Auto Glass is seeking a remote Customer Service Representative to be the first contact for customers, handling inquiries, scheduling, and providing service information from anywhere in the U.S. You will use our CRM to coordinate appointments and communicate clearly about options, pricing, and warranties.

Strong communication, empathy, and the ability to thrive in a fast-paced setting are essential. The role supports a family-owned team known for its customer-first approach and supportive

Qualifications

• 1+ year in a call center, customer service, or related role preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Empathy, active listening, and conflict resolution skills.

Responsibilities

• Handle inbound calls and customer inquiries with professionalism and empathy.
• Schedule mobile and in-shop appointments using our CRM, ensuring efficient technician calendars.
• Educate customers on service options, pricing, warranties, and military discounts.
• Follow up on quotes and confirm appointments to ensure satisfaction.
• Enter customer information and service requests accurately into the CRM.
• Collaborate with technicians and management to resolve issues and streamline operations.

Skills

Communication

Problem solving

Multitasking

Empathy

Education

High school diploma or equivalent

Tools

CRM software

Basic computer systems

Job description

Omni Auto Glass is a family-owned auto glass repair and replacement company in San Antonio, TX, founded in 2016. With over 25 years of experience, we specialize in windshield repair, replacement, ADAS calibration, and more for cars, trucks, and RVs. Known for fast, reliable service, competitive pricing, and a customer-first approach, we offer mobile and in-shop solutions. Join our team of certified technicians in a supportive, community-focused environment with a 4.9-star Google rating and A+ BBB accreditation.

Job Description

This is a remote position.

As the first point of contact for our customers, you will handle inbound inquiries, schedule appointments, provide service information, and ensure a seamless customer experience. This remote role requires excellent communication skills, a positive attitude, and the ability to thrive in a fast-paced environment.

Key Responsibilities

Handle Inbound Calls: Answer customer inquiries about auto glass services (windshield repair, replacement, ADAS calibration, etc.) with professionalism and empathy.

Schedule Appointments: Coordinate mobile and in-shop service appointments using our CRM software, ensuring efficient technician schedules.

Provide Information: Educate customers on service options, pricing, warranties, and military discounts, maintaining transparency and trust.

Customer Follow-Up: Confirm appointments, follow up on quotes, and address customer concerns to ensure satisfaction.

Data Entry: Accurately enter customer information, service requests, and appointment details into our CRM system.

Support Team: Collaborate with technicians and management to resolve issues and streamline operations.

Requirements

Experience: 1+ year in a call center, customer service, or related role preferred; automotive industry experience a plus but not required.

Skills:

Excellent verbal and written communication skills.

Strong problem-solving and multitasking abilities.

Proficiency with CRM software and basic computer systems.

Empathy, active listening, and conflict resolution skills.

Attributes: Positive attitude, team player, and commitment to customer satisfaction.

Education: High school diploma or equivalent.

Availability: Must be available to work Monday-Saturday, 8:00 AM-5:00 PM (U.S. Time).

Supportive Environment: Work in a family-run business with a tight-knit team and a focus on employee growth.

Benefits: Competitive pay, paid time off, paid training.

Perks: Work from home!

Reputation: Be part of a trusted company with a strong community presence and stellar customer reviews.