BIT Program Manager

DHL Express; Erlanger (KY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive Pay

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

Generous Paid Time Off

Job summary

DHL Express is seeking a seasoned Program Manager to support multiple IT applications for US cross‑functional teams. You will translate business needs into efficient processes, data flows, and system integrations, guiding discussions with stakeholders from inception to deployment.

You will lead programs using Waterfall or Agile methods, manage cross‑functional relationships, and ensure timely communication, risk management, and delivery of business value across the organization.

Qualifications

• BS/BA in related discipline with 5 years of PM experience.
• Ability to lead and drive large programs across multiple stakeholder groups.
• Experience with DHL Express Global application portfolio.
• Experience in writing business & technical documents.
• Clear and concise program status communication to all stakeholders.

Responsibilities

• Manage US NetOPS Clearance & Gateway portfolio.
• Deliver multiple large programs using Waterfall or Agile methodologies.
• Coordinate with customers, Global, Region and Country groups.
• Implement program management processes for roadmaps, changes, and status updates.
• Create business justification presentations for stakeholders and management.
• Oversee build/acceptance tests from initial to deployment and handoff to support.

Skills

Program management

Leadership

Stakeholder communication

Risk management

Agile/Waterfall

Education

BS/BA in related discipline

PMP/Prince2/Scrum Master certification preferred

Tools

DHL Express Global application portfolio

Job description

What makes DHL great?Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

TheBIT Program Manager will apply knowledge & analytic skills to support multiple IT applications to identify customer business requirements. Capture, analyze, and communicate timely, accurate, & actionable tasks to drive complex findings/business needs through resolution. In this position you’ll effectively translate business needs & requirements into an efficient process, data flow, and system integrations flow to steer discussions with stakeholders through resolution. You’ll work in a team to drive application product portfolio to deliver solutions for the entire US cross‑functional business teams.

Key Accountabilities:

• Manage US NetOPS Clearance & Gateway portfolio
• Deliver multiple large programs simultaneously using Waterfall or Agile program management methodologies
• Manage programs requiring coordination and communication with customers, Global, Region and Country groups
• Implement program management processes to provide product roadmap, change management, program status/updates and communications to all program stakeholders
• Create business justification presentations to stakeholders and management
• Provide impact assessment, collaborate on technical design and solutions with relevant parties, manage build/acceptance test stages from initial to deployment/transition to support

Skills/Qualifications:

• BS/BA in related disciple and 5 years of experience in related field of MSMA
• Ability to lead and drive large programs across different business groups of stakeholders
• Technical knowledge of DHL Express Global application portfolio
• Experience Professional contributor with responsibility for an advanced area of work in professional IT fields
• Professional certification PMP/Prince2/Scrum Master is preferred
• Project Management experience a must
• Experience in writing business & technical documents
• Clear and concise program status communication to all stakeholders
• Proactive risks and issues management to avoid impact to programs
• Manage hardware and software vendors

Employee Benefits & Incentives

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well‑being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.