Bistro Server

Wilcox & Flegel Oil Co; Northern (KY); Hybrid; USD 1,378,000 - 1,929,000; Part time

Benefits offered by this job

Flexible Schedule

Tips

Working Holiday Pay

Employee Fuel Discount Account

Wellness Program Incentives

Recognition & Reward Program

Team Member Referral Bonus

WA Sick Leave

401k with Company Match

Job summary

Wilcox & Flegel Oil Co. is seeking a friendly Counter Server to deliver exceptional customer service at our on-site cafe location. You will take orders, input them into the POS, prepare beverages, and serve food items in a fast-paced setting.

The role emphasizes accurate cash handling, upselling, maintaining a clean counter, complying with health regulations, and using Square POS. Flexible hours, part-time work, and opportunities to advance are available.

Qualifications

• Excellent interpersonal and written/verbal communication skills.
• Strong multi-tasking ability in a fast-paced environment.
• Customer service mindset with problem-solving skills.
• Able to work flexible hours including mornings, evenings, weekends and holidays.
• Highly organized and attentive to detail.

Responsibilities

• Greet customers at the counter in a friendly manner.
• Take orders and input them accurately into the POS.
• Prepare coffee, beverages, and food items per customer specifications.
• Upsell menu items and promote specials to customers.
• Handle cash and card transactions accurately.
• Maintain a clean and organized counter and prep area.
• Check IDs to ensure minimum age for alcohol; follow health regulations.
• Provide excellent service and resolve customer issues promptly.

Skills

Interpersonal skills

Multitasking

Communication skills

Team spirit

Customer service

Attention to detail

Flexibility

Tools

Square POS

Job description

Benefits offered to our part-time team members:

• Flexible Schedule
• Tips
• Working Holiday Pay
• Employee Fuel Discount Account
• Wellness Program Incentives
• Recognition & Reward Program
• Team Member Referral Bonus
• WA Sick Leave
• 401k with Company Match

Position Summary:

The Counter Server is responsible for providing exceptional customer service and ensuring that all customers receive a positive and welcoming experience when approaching the counter. This position requires the ability to multitask and prioritize in a fast-paced environment, with duties including taking orders accurately and inputting them into the POS system, preparing coffee, lattes, and other beverages, preparing and serving food items, upselling menu items, handling cash and card transactions, and maintaining a clean and organized counter area. The ideal candidate should have strong interpersonal and communication skills, attention to detail, and a positive attitude. This is a part‑time position with flexible hours. Responsible to consistently role model our Core Values.

Essential Position Functions and Responsibilities:

• Greet customers in a friendly and welcoming manner as they approach the counter.

• Take orders and input them accurately into the POS system.

• Prepare coffee, lattes, and other beverages to customer specifications.

• Prepare and serve food and drink items such as pizza, sandwiches, soup, beer and wine.

• Ensure that all orders are prepared correctly and in a timely manner.

• Keep the counter and food prep area clean and organized at all times.

• Wash dishes, carry dirty plates, glasses and silverware to the kitchen for cleaning.

• Upsell menu items and promote specials to customers.

• Provide exceptional customer service and resolve any customer issues or concerns in a timely and professional manner.

• Accurately handle cash and card transactions.

• Monitor inventory levels and restock supplies as needed.

• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies).

• Prepare tables by setting up silverware and glasses.

• Offer menu recommendations upon request.

• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.

• Arrange table settings and maintain a tidy dining area.

• Follow all relevant health department regulations.

• Provide excellent customer service to guests.

Critical Core Competencies and Skills:

• Excellent interpersonal skills as well as verbal and written communication skills.

• Must be highly organized with strong ability to multi-task.

• Able to assess competing demands and determine appropriate direction.

• Proven ability to learn quickly and adapt to changing environment; agile, flexible, and resilient.

• Team Spirit.

• Attentiveness and patience for customers.

• Excellent presentation skills.

• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.

Minimum Education and Experience:

• NA

Preferred Education and Experience:

• Prior experience in food service or customer service is preferred but not required.

Licenses, Certifications and/or Registrations (note if Required or Preferred):

• Food Handlers Card
• MAST Certification

Equipment and Software Requirements:

• Square POS preferred

Position Location/Working Conditions/Equipment:

Restaurant Environment

Physical Requirements:

Typically standing or walking

Typically bending, crouching, stooping

Repetitive wrist, hand or finger movement

Using tools requiring high dexterity

Occasional lifting (40 lbs.)

Equipment:

Office equipment

Cash Register

• Employment Type : Part-Time