Bistro FOH Supervisor - Wellness Spa Opening

Yora Nordic Spa | Brownstone; Portland (CT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health and wellness benefits

Paid time off

Employee wellness privileges and-discc

Bistro and retail discounts

Learning, growth opportunities within.

Job summary

Yora Nordic Spa | Brownstone is launching its Bistro operations and seeks a motivated Front of House Supervisor to lead the dining room during shifts. You will coordinate reservations, seating and flow, coaching staff and ensuring a warm, unhurried guest experience from opening through service end.

The role requires 1+ year in Food & Beverage with supervisory experience, strong communication and a passion for hospitality.

Qualifications

• One or more years of Food and Beverage experience; previous supervisory or shift-lead experience is preferred.
• Experience in a high-volume restaurant, hospitality, resort or premium service environment.
• Strong understanding of guest service and Front of House restaurant operations.
• The ability to coordinate guest flow, seating, service pace and employee deployment during busy periods.
• Strong communication, coaching, organization and problem-solving skills.
• Comfort using POS, reservation and restaurant operating systems.
• The ability to remain calm, visible and organized in a fast-paced environment.
• Appropriate alcohol-service and food-safety certification, as required.
• A genuine passion for creating memorable guest experiences through thoughtful service and connection.

Responsibilities

• Lead Front of House operations during assigned shifts and maintain a visible, hands-on presence throughout the dining room.
• Coordinate reservations, seating, table availability, guest pacing and dining room flow.
• Monitor wait times and service pace, adjusting priorities to minimize bottlenecks while protecting the guest experience.
• Coordinate sections, stations, breaks and employee deployment based on guest demand.
• Lead pre-shift meetings and communicate expected volumes, priorities and service considerations.
• Ensure opening, closing, side work and service procedures are completed accurately.
• Maintain exceptional dining room presentation, cleanliness and operational readiness.
• Coordinate with the Kitchen team to support food quality, service timing, dietary requests and special requirements.
• Provide real-time coaching, feedback and hands-on support to Front of House team members.
• Support onboarding, training and cross-training while reinforcing Yora's service standards and procedures.
• Respond professionally to guest feedback and service-recovery opportunities and elevate recurring concerns to the Bistro Manager.
• Monitor POS, payment and cash-handling procedures and ensure accurate order entry and processing.
• Support Bistro revenue, productivity, table-utilization and guest-flow goals without compromising a welcoming and unhurried experience.
• Identify and communicate opportunities to improve service, productivity, organization and guest satisfaction.

Skills

FOH leadership

Guest service

Communication

Problem solving

POS systems

Calm under pressure

Tools

Reservation systems

Restaurant management systems

Job description

Yora Nordic Spa | Brownstone is launching its Bistro operations and seeks a motivated Front of House Supervisor to lead the dining room during shifts. You will coordinate reservations, seating and flow, coaching staff and ensuring a warm, unhurried guest experience from opening through service end.

The role requires 1+ year in Food & Beverage with supervisory experience, strong communication and a passion for hospitality.