Bistro Collins Server

Loews Hotels, LLC.; Miami Beach (FL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive health benefits

401(k) & company match

Paid sick days, vacation, holidays

Paid bereavement

Paid pet bereavement

Training & development opportunities

Tuition reimbursement

Pet insurance

Complimentary meals in Team Member Caf

Team Member hotel rates

Other discounts

Job summary

Loews Miami Beach Hotel is seeking a Restaurant Bar Server to create exceptional guest experiences in a vibrant Oceanfront setting. You will take orders, serve food and beverages, and deliver a warm, welcoming atmosphere with expert knowledge of menu offerings and cocktails.

Join a team that values guest engagement, accuracy, and seamless service, with opportunities for growth within a leading luxury resort in South Beach.

Qualifications

• Previous experience in a food and beverage setting is preferred.
• Strong knowledge of menu offerings and beverages.
• Ability to deliver personalized and memorable guest interactions.
• Comfort with using computer systems for order entry and processing.

Responsibilities

• Greet guests, present menus, and offer personalized food and drink recommendations.
• Take accurate orders and communicate special requests to kitchen or bar.
• Serve food and beverages promptly with attention to presentation.
• Check in with guests to ensure satisfaction and address needs.
• Refill drinks and anticipate guest requirements for a seamless experience.
• Maintain depth of knowledge on menu, specials, and pairings.

Skills

Guest service

Communication

Multitasking

Menu knowledge

Alcohol beverage knowledge

Team collaboration

Customer engagement

Education

High School Diploma or equivalent

Tools

POS systems

Order entry software

Job description

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Complimentary meals in Team Member Cafe while working
• Team Member Hotel Rates, other discounts, perks and more
• Benefits are subject to eligibility and may vary by position

What We're Looking For

A Restaurant Bar Server who is passionate about creating exceptional guest experiences. In this role, you'll take orders, serve food and beverages, and foster a warm, vibrant atmosphere that makes every guest feel welcome. Your in-depth knowledge of menu offerings, beverages, and cocktails allows you to elevate the dining experience through personalized recommendations and confident service. Working closely with bartenders and team members, you'll ensure seamless operations and play a key role in delivering memorable moments for every guest.

Who You Are

• Service Expert: A professional dedicated to delivering exceptional hospitality with outstanding communication skills.

• Detail Focused: A team player committed to creating memorable guest experiences through precision and care.

• Problem Solver: Proactive in addressing challenges with a focus on exceeding guest expectations.

• Adaptable Leader: Dependable and flexible in fast-paced, dynamic environments.

• Team Builder: Collaborative and enthusiastic, fostering a positive and supportive atmosphere.

• Veterans and military spouses encouraged to apply.

What You'll Do

• Greet guests warmly, present menus, and offer personalized food and drink recommendations.

• Take accurate orders, noting special requests or dietary needs, and communicate them clearly to the kitchen or bar.

• Serve food and beverages promptly, ensuring quality and presentation meet the highest standards.

• Check in with guests throughout their visit to ensure satisfaction and address any needs.

• Refill drinks and anticipate guest requirements for a seamless, enjoyable experience.

• Maintain in-depth knowledge of the menu, including specials, pairings, and preparation methods.

• Answer guest inquiries about food, beverages, and cocktails with confidence and professionalism.

• Process payments accurately and efficiently, handling both cash and card transactions.

• Collaborate with bartenders, kitchen staff, and team members to ensure smooth operations.

• Set up and break down bar and dining areas, restocking and organizing supplies as needed.

• Keep tables, seating areas, and menus clean and tidy throughout service.

• Respond to guest feedback or concerns promptly and professionally to ensure a positive experience.

• Assist in resetting the dining area for the next service to maintain a welcoming environment.

• Perform other duties as assigned to support overall operations.

• Regular attendance in conformance with standards.

• May be required to work varying schedules to reflect business needs.

• Required to attend all mandatory training sessions and meetings.

• Perform other duties as assigned.

• Perform other duties as assigned.

Your Qualifications Include

• Previous experience in a food and beverage setting is required, knowledge of alcoholic beverages and service techniques highly, preferred.

• High School Diploma or equivalent, preferred.

• Strong understanding of menu offerings, service etiquette, and guest engagement to deliver exceptional dining experiences.

• Excellent guest service skills with a focus on creating personalized and memorable interactions.

• Basic proficiency with computer systems for order entry and processing.

• Physical ability to stand, stoop, bend, and lift up to 50 pounds repeatedly throughout the shift.

• Ability to multitask and work efficiently in a fast-paced environment.

• Flexibility to work varying shifts, including nights, weekends, and holidays, as needed.