Birthing Families Navigator- Floater (Hybrid)

Erie Family Health Centers; Chicago (IL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life and Disability Insurance

Flexible Spending (FSA)

401(k) with Erie match

PTO 15 days + 8 holidays

Job summary

Erie Family Health Centers in Chicago, IL is seeking a Birthing Families Navigator (Floater) to join the Case Management Department. You will identify potential clients, provide outreach and advocacy, perform assessments, develop care plans, coordinate referrals, and conduct home visits as needed.

Role requires bilingual English/Spanish proficiency, strong Microsoft Office skills, and the ability to travel locally.

Qualifications

• Bachelor's degree required in social work, child development, community health, or related field.
• Minimum two years of health, social, or community services experience preferred.
• Bilingual fluency in English/Spanish required.
• Intermediate proficiency in Microsoft Office; local travel with valid Illinois driver’s license and automobile insurance.

Responsibilities

• Coordinate primary care (prenatal/postpartum/pediatric) and social services, with outreach, follow-ups, risk assessments, referrals, home visits as needed, and client tracking.
• Collaborate with other Birthing Families Navigators to ensure coverage and smooth operation throughout the day.
• Coordinate with client’s care team to facilitate referrals and follow-up processes.
• Complete monthly reports and maintain documentation in funder data systems and electronic health records.

Skills

Bilingual English/Spanish

Communication

Customer service

Education

Bachelor's degree in social work, child development, community health, or related field

Tools

Microsoft Office

Job description

Job Details

Job Location: Erie West Town Health Center - 1701 W. Superior St - Chicago, IL 60622, Position Type: Full Time, Salary Range: $21.50 - $26.00 Hourly, Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.

Case Management Department

Erie Family Health Centers, a nationally recognized top workplace with 14 sites in Chicago and suburbs, is looking for a valuable addition to our Case Management Department! The Birthing Families Navigator- Floater works with medical providers and care teams to identify potential clients, assist, and deliver supportive services to clients. The Birthing Families Navigator’s role includes outreach, advocacy, assessments, care plans, referrals, home visitation as needed, and documentation in funder data management system and electronic health record.

Main Duties & Responsibilities

• Provides services including coordination of primary care (prenatal, post-partum, and/or pediatric care) and social services, outreach, face-to-face follow ups, risk assessments completion, referrals, home visitation as needed, and track clients’ appointments failures.
• Collaborates with fellow Birthing Families Navigators to provide constant floor coverage so as to ensure productive presence of a Birthing Families Navigator throughout the day.
• Collaborates with client’s provider and care team.
• Displays familiarity and knowledge of the care plan of each client and facilitates referrals and follow-up process.
• Displays excellence in customer relations.
• Completes monthly reports as assigned.
• The work schedule for this role is aligned with Erie's hours of operations.

Benefits

• Erie employees are eligible for Erie’s Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare.
• Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary.
• Annual Paid Time Off: starting at 15 days of PTO, and 8 paid holidays.

Compensation Details

Compensation is based on each candidate’s experience, skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience and education will be reflected in the compensation offered.

Qualifications

Education

• Required: Bachelor's degree in social work, child development, community health, or related field is required.

Experience

• Preferred: A minimum of two years' work experience in health, social or community services preferred.

Skills and Knowledge

Required

• Intermediate proficiency in Microsoft Office required.
• Local travel required, valid Illinois driver’s license and automobile insurance also required.
• Bilingual fluency (English/Spanish) is required.

Preferred

• Cultural competency to work in a low income, minority environment.
• Ability to maintain confidentiality and trust from clients.
• Ability to establish and maintain effective working relationships with customers, clients, and community partners.
• Ability to work well individually and as part of a team.
• Record keeping methods, practices, and procedures.

The Erie Advantage Pledge

WORKING TOGETHER FOR WHAT MATTERS MOST

• Our mission, vision, and values unite us.
• Our voices matter.
• We do things well.
• Our inclusive culture promotes balance and belonging.
• We find our career sweet spot at Erie.