Birthday Party Team Member - Highlands Sports Complex

The Sports Facilities Advisory & Management; Triadelphia (WV); On-site; USD 17,000 - 22,000; Part time

Job summary

Highlands Sports Complex in Triadelphia, WV is seeking a part-time Birthday Party Team Member to deliver excellent guest service and help create memorable party experiences for participants and families.

The role works with guest services, food and beverage, and management to decorate spaces, organize games, operate venue devices, handle packages, and maintain a safe, clean, friendly environment at all times.

Qualifications

• Experience in guest services or event support.
• Ability to handle busy environments and assist with party activities.
• Excellent verbal and written communication skills.

Responsibilities

• Greet participants, parents, and guests.
• Assist with decorating spaces for parties.
• Organize games and activities for birthday parties.
• Operate arcade, e-sports and other venue devices as needed.
• Oversee the use of entertainment equipment and safety protocols.
• Support event set-up, breakdown and maintain clean, safe spaces.

Skills

Guest services

Cash handling

Communication

Teamwork

Multi-tasking

Customer service

Tools

POS system

Job description

BIRTHDAY PARTY TEAM MEMBER - Highlands Sports Complex

Sports Facilities Management, LLC

LOCATION: Triadelphia, WV

DEPARTMENT: OPERATIONS

REPORTS TO: DIRECTOR OF OPERATIONS

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Highlands Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Triadelphia, WV. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Highlands Sports Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Birthday Party Team Member is expected to provide excellent guest service while working with customers to create a great Birthday Party Experience. This position involves working with guest services, food and beverage departments and management.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Greet and welcome all participants, parents, and/or community members
• Ensure participants/visitors are present for a specific permitted event
• Direct or assist to decorate space for hosting the birthday party
• Organize and facilitate games and/or activities
• Ensure packages and items purchased are received
• Operate arcade, e-sports and other venue specific devices
• Oversee the use of entertainment equipment
• Assist with event set-up and breakdown as needed
• Maintain a safe and clean work environment
• Provide courteous and friendly first-in-class service to all guests
• Be knowledgeable about the facility (practices, events, meeting dates/times)
• Know and enforce the venue policies and procedures
• Complete special projects, daily assignments, and other duties as assigned
• All additional duties assigned by management

MINIMUM QUALIFICATIONS:

• Flexible work schedule (e.g., nights, weekends, holidays, and long hours)
• Must be a team player
• Must have excellent verbal and written communication skills
• Ability to maintain focus in a high volume, fast paced environment
• Must have excellent guest service skills
• Ability to multi-task, prioritize and remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
• Commitment to the safety and well-being of others
• Proficient in the use of computers and associated hardware
• Be self-motivated but still be able to follow directions from others
• Be well organized and able to multi-task
• Complete assigned tasks in a timely manner
• Customer service and cash handling experience preferred

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Working environment is fast paced
• May be required to sit or stand for extended periods of time and squat, stoop, or bend
• Must be able to lift and/or move up to 40 pounds
• Will be required to operate a computer, POS system and kiosk
• The facility has intermittent noise