Birthday Party Lead & Guest Experience Manager

Red Door Experiences; Escondido (CA); On-site; USD 26,000 - 28,000; Part time

Job summary

FUNBOX in Escondido, CA is seeking a Party Coordinator to own the end-to-end birthday experience. You’ll confirm bookings, prepare itineraries, lead your team through a smooth execution day, and serve as the liaison between guests and internal departments.

This role thrives in fast-paced environments, with strong customer-service instincts and a passion for managing events and small teams to create memorable celebrations.

Qualifications

• 1–2 years experience in event planning, guest service, or coordination.
• Strong communicator with excellent organizational skills.
• Comfortable managing schedules, logistics, and leading a small team.
• Calm under pressure with a warm, professional demeanor.

Responsibilities

• Confirm all party bookings via phone, email, and booking software.
• Build and print detailed itineraries for each scheduled event.
• Act as the main point of contact for party parents before and during the event.
• Greet birthday families upon arrival and orient them to the space and schedule.
• Troubleshoot delays, guest count changes, and last-minute questions professionally.
• Lead and coach Party Hosts to deliver consistent, high-quality service.
• Assign hosts to parties and communicate timelines clearly.
• Ensure rooms are set, cleaned, decorated, and reset on time.
• Oversee timing of play, food, cake, and gift portions of the party.
• Provide in-the-moment support to Hosts and elevate issues when necessary.
• Coordinate with cashiers and kitchen for check-in and food readiness.
• Work with MOD and Front Desk to monitor party transitions and timing.
• Submit post-party reports including upsells, feedback, and incidents.
• Review performance of Hosts and recommend improvements.

Skills

Strong communicator

Organizational skills

Calm under pressure

Job description

FUNBOX in Escondido, CA is seeking a Party Coordinator to own the end-to-end birthday experience. You’ll confirm bookings, prepare itineraries, lead your team through a smooth execution day, and serve as the liaison between guests and internal departments.

This role thrives in fast-paced environments, with strong customer-service instincts and a passion for managing events and small teams to create memorable celebrations.