Birthday Party Coordinator & Guest Experience Lead

Red Door Escape Room; Escondido (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

FUNBOX in Escondido, CA is hiring a Party Coordinator to own the end-to-end birthday experience. You will confirm bookings, prepare itineraries, lead a small team of Hosts, and coordinate with guests and internal teams to ensure energetic, organized parties. This role requires weekend availability and strong customer service skills.

The ideal candidate will thrive in a fast-paced environment, managing logistics and delivering memorable events for families.

Qualifications

• 1–2 years experience in event planning, guest service, or coordination.
• Strong communicator with excellent organizational skills.
• Comfortable managing schedules, logistics, and leading a small team.
• Calm under pressure with a warm, professional demeanor.
• Prior experience in family entertainment, hospitality, or birthday/event settings is preferred.
• Must be available on weekends and during peak party hours.

Responsibilities

• Confirm all party bookings via phone, email, and booking software
• Build and print detailed itineraries for each scheduled event
• Act as the main point of contact for party parents before and during the event
• Greet birthday families upon arrival and orient them to the space and schedule
• Troubleshoot delays, guest count changes, and last-minute questions professionally
• Lead and coach Party Hosts to deliver consistent, high-quality service
• Assign hosts to parties and communicate timelines clearly
• Ensure rooms are set, cleaned, decorated, and reset on time
• Oversee timing of play, food, cake, and gift portions of the party
• Provide in-the-moment support to Hosts and escalate issues when necessary
• Communicate with Cashiers for check-in and headcount verification
• Coordinate with kitchen/snack team for food and cake readiness
• Work with MOD and Front Desk to monitor party transitions and timing
• Submit post-party reports including upsells, feedback, and incidents
• Review performance of Hosts and recommend improvements

Skills

Strong communicator

Organizational skills

Team leadership

Job description

FUNBOX in Escondido, CA is hiring a Party Coordinator to own the end-to-end birthday experience. You will confirm bookings, prepare itineraries, lead a small team of Hosts, and coordinate with guests and internal teams to ensure energetic, organized parties. This role requires weekend availability and strong customer service skills.

The ideal candidate will thrive in a fast-paced environment, managing logistics and delivering memorable events for families.