Birthday Party Captain

Sharksiceatfremont; Fremont (CA); On-site; USD 22,000 - 29,000; Part time

Benefits offered by this job

Competitive compensation

401k options (pre-tax and Roth)

Discounted tickets and merchandise

Employee referral bonus

Job summary

Sharks Sports and Entertainment, LLC is seeking a Birthday Party Captain at Sharks Ice in Fremont. The role leads birthday parties, greeting guests, guiding games, and providing a skating lesson while ensuring a memorable experience.

You will supervise party setup, coordinate with the Party Coordinator, and help with food orders and cleanup. This part-time, non-exempt position requires weekend availability, physical stamina, and teamwork to deliver exceptional customer service in a busy rink

Qualifications

• Teamwork and collaboration are essential to coordinate with the Party Coordinator and attendees.
• Experience in ice rink operations or related recreation settings is preferred.
• Background in childcare, education, or youth programs is advantageous.
• Role requires physical activity including standing, lifting, and moving equipment.
• Must be able to work nights, weekends and holidays.

Responsibilities

• Follow the party agenda script and coordinate with the Party Coordinator during pre-party briefing.
• Confirm food orders, party scheduling, and public session programming with the Party Coordinator.
• Set up decorations and party favors, and assist in party preparation.
• Greet guests, guide the birthday child and guests, and explain timelines.
• Assist with skating dress fitting, on/off-ice instructions, and game facilitation.
• Ensure party areas are clean, well-maintained, and properly cleaned up after events.
• Provide high levels of customer service and coordinate with fellow Party Captains for a cohesive experience.

Skills

Teamwork

Ice rink experience

Childcare experience

Physical stamina

Lift 50 pounds

Weekend/night availability

Job description

• Title: Birthday Party Captain

• Position Type: Part Time - Non-Exempt

  Company: Sharks Sports and Entertainment, LLC

  Location: Sharks Ice, Fremont

  Reports To: General Manager

  Pay Range: $18.45 per hour

Position Overview

The Birthday Party Captain, acting under the direction of the Party Coordinator and in tandem with Participant Development Manager, is the head of individual birthday parties. Party Captains will facilitate a memorable and fun party atmosphere for the attendees by confirming parties are properly set up, greeting guests, playing games, serving food, providing an introductory skating lesson, and party clean up. The captain has the duty to ensure each birthday child, family, and participants have a memorable and unique experience while visiting Sharks Ice.

Shift Information

Shifts are primarily weekends

Essential Duties and Responsibilities

Party Preparation

• Follows details/script of the party agenda given by the Party Coordinator during pre-party briefing.
• Confirm food orders, party scheduling, and public session programming with Party Coordinator.
• Sets up table decorations and party favors.
• Assist in any area of preparation when needed.

Party Execution

• Ensures party areas are clean and prepared in a timely manner before, during, and after the party.
• Greets parents, birthday person, and children when they arrive. Shows family where their party will be held and explains timeline.
• Fits and ties skates for party participants.
• Give off ice and on ice verbal instructions according to party agenda.
• Plans and executes several birthday games to take place both on and off the ice, as well as the party area according to party agenda.
• Coordinate birthday group in a manner during the party ensuring everyone participate in all the scheduled activities with special attention given to the birthday child.
• Ensure the party contact settles any remaining portion of their bill.
• Ensure party rooms are cleaned, and all tables and chairs are put away. This includes continuous clearing of the plates, cups, table ware and garbage during the party.
• Cleans up after party.
• Ensures the highest level of customer service (i.e. record gift list, offer to take photos etc.)
• Ability to work in a team of Party Captains with direction from the Party Coordinator to ensure an enjoyable and cohesive party experience.
• Complete other duties as assigned

Minimum Qualifications

• Team-work oriented.
• Prior ice rink experience preferred.
• Some experience in recreation, childcare, or education is preferred.
• Must be able to successfully perform the essential functions of this job that are physically demanding.
• Required to work nights, weekends and holidays.

• Ability to possess dependable transportation.
• Must be able to stand for long periods of time.
• Must be able to lift to 50 pounds.
• Must be able to work in a cold environment.

What We Offer

• Competitive compensation
• 401k (pre-tax and Roth options)
• Complimentary or discounted sports and event tickets
• $200 employee referral bonus for each friend hired
• 30% discount in the Sharks Pro Shop
• Food and beverage discount at SAP Center, TechCU Arena, and Stanley's when working
• Spot Pet Insurance
• Free Barracuda tickets
• Free ice skating at Sharks Ice (San Jose, Fremont, and Oakland)
• Free employee parking
• Fun environment

Summary

Born in 1991, Sharks Sports and Entertainment ("SSE") has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California.

We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.

We live, work, and innovate by a set of Pioneering Principles:

T - Team success is more important than individual success

E - Exceptional experience is non-negotiable in everything we do

A - Appreciate others for their diversity and opinions

M - More risk leads to more rewards and expands our comfort zones

T - Trust that all teammates have the best intentions

E - Empower all teammates to make informed decisions

A - Always say what you really mean and do what you say

L - Lead by showing the respect to others you expect from them

We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether.

Our Commitment to Diversity, Inclusion & Belonging

Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications - in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer

Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans' status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.