Biopharma Support Service

Labcorp; Buffalo (NY); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off (PTO)

Job summary

Labcorp is seeking a Biopharma Support Services Representative in Buffalo, NY to provide administrative and operational support for biopharma service activities. Responsibilities include coordinating meetings, tracking projects, and assisting with client service. Ideal candidates will have a high school diploma and 2+ years customer service experience.

This role offers a pay range of $22 - $25 per hour and comprehensive benefits for employees working 20 or more hours. Join Labcorp for a fulfilling career!

Qualifications

• 2 or more years of customer service experience.
• Understanding of HIPAA compliance and laboratory information systems.

Responsibilities

• Coordinate meetings and prepare documentation.
• Track projects and deliverables for timely execution.
• Assist with client service activities and maintain relationships.
• Support month-end invoicing and metrics reporting.

Skills

Customer Service

Organizational Skills

Communication Skills

Multitasking

Education

High school diploma or equivalent

Bachelor’s degree in a scientific or business-related field

Tools

Microsoft Office Suite

Job description

Overview

Labcorp is seeking a Biopharma Support Services Representative to join our team in Buffalo, NY.

Work Schedule: Monday - Friday 8:00am - 4:30pm

The Biopharma Support Services Representative provides administrative, operational, and client support for biopharma service activities. This role helps coordinate meetings, track projects and deliverables, maintain documentation, support invoicing and reporting cycles, and assist with sample accessioning as needed. The ideal candidate is highly organized, detail oriented, and comfortable working across internal teams and client-facing processes in a fast-paced environment.

Responsibilities

• Coordinate meetings by supporting scheduling, agenda preparation, meeting logistics, and documentation of minutes and action items.
• Track projects, milestones, deadlines, and deliverables to help ensure timely execution and follow-through.
• Prepare and distribute routine project status updates and reporting for internal stakeholders and clients.
• Assist with client service activities by responding to requests, coordinating communications, and helping maintain strong working relationships.
• Perform data entry and maintain accurate documentation, records, and project files in applicable systems and reports.
• Support month-end processes, including client invoicing, metrics reporting, and related administrative follow-up.
• Assist with sample accessioning and related operational support activities as needed.
• Collaborate with cross-functional teams to resolve issues, communicate priorities, and support day-to-day business operations.
• Help ensure work is completed accurately, on time, and in alignment with internal procedures and quality expectations.

Minimum Qualifications

• High school diploma or equivalent
• 2 or more years of customer service experience

Preferred Qualifications

• Bachelor’s degree in a scientific or business-related field
• 2 or more years customer service experience in the pharmaceutical, biotechnology, or medical industry

Additional Job Standards

• Understanding of HIPAA compliance and laboratory information systems
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to multitask

Pay Range: $22 - $25 per hour

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. For more detailed information, please click here.

Equal Opportunity

Labcorp is an equal opportunity employer and does not tolerate harassment or discrimination of any kind. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

Accessibility

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