Biopharma Support Service

OSI Omniseq Inc.; Buffalo (NY); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Plan

Paid Time Off

Job summary

OSI Omniseq Inc. is seeking a Biopharma Support Services Representative in Buffalo, NY, responsible for providing administrative, operational, and client support for biopharma projects.

The role involves coordinating meetings, tracking projects, and assisting with invoicing, while ensuring compliance with quality expectations. A high school diploma and customer service experience are required, with a preference for a Bachelor’s degree and industry experience.

Eligible employees enjoy a comprehensive benefits package, including medical, dental, vision, and 401(k) options.

Qualifications

• 2+ years of customer service experience.
• Understanding of HIPAA compliance and laboratory information systems.
• Experience in the pharmaceutical, biotechnology, or medical industry preferred.

Responsibilities

• Coordinate meetings and track key project milestones.
• Prepare and distribute project status updates and reports.
• Assist with client service activities and maintain documentation.

Skills

Customer service

Microsoft Office Suite

Communication skills

Organizational skills

Education

High school diploma or equivalent

Bachelor’s degree in a scientific or business-related field

Job description

Labcorp is seeking a Biopharma Support Services Representative to join our team in Buffalo, NY.

Work Schedule: Monday - Friday 8:00am - 4:30pm

The Biopharma Support Services Representative provides administrative, operational, and client support for biopharma service activities. This role helps coordinate meetings, track projects and deliverables, maintain documentation, support invoicing and reporting cycles, and assist with sample accessioning as needed.

Job Responsibilities

• Coordinate meetings by supporting scheduling, agenda preparation, meeting logistics, and documentation of minutes and action items.
• Track projects, milestones, deadlines, and deliverables to help ensure timely execution and follow-through.
• Prepare and distribute routine project status updates and reporting for internal stakeholders and clients.
• Assist with client service activities by responding to requests, coordinating communications, and helping maintain strong working relationships.
• Perform data entry and maintain accurate documentation, records, and project files in applicable systems and reports.
• Support month-end processes, including client invoicing, metrics reporting, and related administrative follow-up.
• Assist with sample accessioning and related operational support activities as needed.
• Collaborate with cross-functional teams to resolve issues, communicate priorities, and support day-to-day business operations.
• Help ensure work is completed accurately, on time, and in alignment with internal procedures and quality expectations.

Minimum Qualifications

• High school diploma or equivalent
• 2 or more years of customer service experience

Preferred Qualifications

• Bachelor’s degree in a scientific or business-related field
• 2 or more years customer service experience in the pharmaceutical, biotechnology, or medical industry

Additional Job Standards

• Understanding of HIPAA compliance and laboratory information systems
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to multitask

Pay Range

$22 - $25 per hour

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.

Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.

Equal Opportunity Employer Statement

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

Disability and Accessibility

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